Customer Service Advocate- No Relocation Provided

Dynatect Manufacturing, Inc.; New Berlin (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Dynatect Manufacturing, Inc. is seeking a Customer Service Advocate to thrive in a fast-paced setting and help build exceptional customer experiences. You will manage orders, assist with pricing, and coordinate delivery timelines while collaborating with sales, engineering, and production teams.

This role focuses on problem solving, data accuracy, and continuous improvement to enhance customer satisfaction and operational efficiency across multiple industries.

Qualifications

• High School Diploma or GED required.
• Customer service, inside sales, or administrative experience preferred.
• Manufacturing experience is a plus.
• ERP or database experience preferred.
• 2- or 4-year degree preferred, but not required.

Responsibilities

• Support customers with new orders, order status updates, pricing requests, and shipping inquiries.
• Build strong relationships with customers, sales representatives, and internal teams.
• Manage customer orders from quote to shipment.
• Coordinate expedite requests and help keep customer deliveries on track.
• Work closely with Engineering, Production, Quality, and Sales to resolve customer concerns.
• Process warranty claims, returns, credits, and refunds.
• Manage customer approval drawings and documentation.
• Support customer portals and ensure accurate order information.
• Help identify opportunities to improve customer satisfaction and operational efficiency.
• Serve as a trusted advocate for both our customers and our business.

Skills

Customer service

Communication

Organization

Problem solving

Data entry

ERP experience

Education

High School Diploma or GED

2- or 4-year degree preferred

Tools

ERP system

Database experience

Job description

Be the Voice of Dynatect. Solve Problems. Build Relationships. Make an Impact.

At Dynatect, we're looking for a Customer Service Advocate who thrives in a fast-paced environment and wants to play a key role in creating an exceptional customer experience. This is more than answering phones and entering orders, it's an opportunity to build relationships, support sales growth, and make a direct impact on customer satisfaction every day.

What You'll Do

• Support customers with new orders, order status updates, pricing requests, and shipping inquiries
• Build strong relationships with customers, sales representatives, and internal teams
• Manage customer orders from quote to shipment
• Coordinate expedite requests and help keep customer deliveries on track
• Work closely with Engineering, Production, Quality, and Sales to resolve customer concerns
• Process warranty claims, returns, credits, and refunds
• Manage customer approval drawings and documentation
• Support customer portals and ensure accurate order information
• Help identify opportunities to improve customer satisfaction and operational efficiency
• Serve as a trusted advocate for both our customers and our business

Why You'll Love This Role

• Every day is different
• You'll work with customers across multiple industries
• You'll gain exposure to manufacturing, engineering, sales, and operations
• You'll develop valuable ERP and business system experience
• You'll be part of a collaborative team that values continuous improvement
• You'll play a direct role in helping Dynatect grow

We're Looking For Someone Who

• Loves helping customers
• Communicates confidently by phone, email, and in person
• Is highly organized and detail-oriented
• Can juggle multiple priorities without missing a beat
• Enjoys problem-solving and thinking critically
• Has strong computer and data-entry skills
• Wants to learn and grow within a manufacturing environment

Qualifications

• High School Diploma or GED required
• Customer service, inside sales, or administrative experience preferred
• Manufacturing experience is a plus
• ERP or database experience preferred
• 2- or 4-year degree preferred, but not required

Why Dynatect?

At Dynatect, we protect equipment and people around the world through innovative engineered solutions. Behind every successful order is a team committed to providing outstanding service, and that's where you come in.

We're looking for someone who wants to make a difference, grow their career, and be part of a team that values collaboration, continuous improvement, and customer success.

Ready to be the reason our customers keep coming back?