Customer Success Engineer - Tech Support & EDI

Dassault Systèmes; California (MO); On-site; USD 70,000 - 85,000; Full time

Job summary

Dassault Systèmes is seeking a User Success Engineer to provide high-quality technical support and ensure customer, partner, and user satisfaction. The role will build strong customer relationships, resolve technical issues, and promote knowledge sharing across the organization.

Responsibilities include troubleshooting EDI-related issues, documenting solutions, contributing to R&D incident reports, and communicating product updates.

Qualifications

• Bachelor's degree in Computer Science or a related field preferred.
• 0-3 years of experience in technical support, user support, customer success, software deployment, or related area.
• Experience in a customer-facing technical support environment.

Responsibilities

• Understand customer requests and provide accurate, timely solutions per support SLAs.
• Troubleshoot EDI-related issues and guide customers to effective resolutions.
• Document and share technical knowledge, solutions, and best practices.

Skills

Customer support

Troubleshooting

Programming concepts

CRM software

Communication skills

Education

Bachelor's degree in Computer Science or related field

Tools

Oracle PL/SQL

Windows & Office

Job description

Dassault Systèmes is seeking a User Success Engineer to provide high-quality technical support and ensure customer, partner, and user satisfaction. The role will build strong customer relationships, resolve technical issues, and promote knowledge sharing across the organization.

Responsibilities include troubleshooting EDI-related issues, documenting solutions, contributing to R&D incident reports, and communicating product updates.