Customer Experience & Solutions Specialist

DiversiTech Corporation; Duluth (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

DiversiTech Corporation is seeking a Customer Solutions Specialist to deliver exceptional service and support to customers, resolving inquiries, order-related issues, and technical questions. You will liaise with Sales, Warehouse, Purchasing, Product Management, and IT to ensure timely resolutions and accurate order processing.

You will handle warranty and return processes, provide product information, and maintain strong customer relationships, while promoting key solutions aligned with sales

Qualifications

• Requires High School Diploma or GED.
• 5–7 years inside sales or call center experience.
• Proficient with Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Able to multi-task in a fast-paced environment.
• Excellent written and verbal communication.

Responsibilities

• Responds to customer inquiries via phone, email, portals or other channels.
• Resolves order discrepancies and service issues within SLA expectations.
• Assists customers with product information, applications and basic technical support.
• Primary contact for order status, pricing, shipping, warranty, and returns.
• Coordinates with Sales, Warehouse, Purchasing, Product Management, IT, Accounting and Shipping to resolve issues.
• Maintains accurate customer records and performs data entry and filing.

Skills

Communication skills

Analytical skills

Multi-tasking

MS Office proficiency

Customer service excellence

Proactive / self-starter

Education

High School Diploma/GED

Bachelor’s degree in Business Administration or related field

Tools

JD Edwards

Sage 100

NetSuite

OroCommerce

Job description

DiversiTech Corporation is seeking a Customer Solutions Specialist to deliver exceptional service and support to customers, resolving inquiries, order-related issues, and technical questions. You will liaise with Sales, Warehouse, Purchasing, Product Management, and IT to ensure timely resolutions and accurate order processing.

You will handle warranty and return processes, provide product information, and maintain strong customer relationships, while promoting key solutions aligned with sales