EDI Technical Analyst

TechDigital Group; Charlotte (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior EDI Technical Analyst to oversee EDI transactions between internal and customer systems. In this pivotal role, you will be responsible for setting up new EDI trading partners, performing system configuration, and ensuring the smooth execution of EDI processes. You will collaborate closely with internal teams and external customers to gather requirements, manage day-to-day EDI issues, and ensure compliance with business needs. If you have a passion for optimizing EDI systems and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 7+ years of experience in EDI trading partner requirements analysis and mapping.
• Associate Degree in IT or equivalent experience required.

Responsibilities

• Manage EDI transactions and support customer systems integration.
• Coordinate testing and resolve EDI-related issues.

Skills

EDI transactions management

Requirements analysis

System configuration

Mapping execution

Vendor management

Supply chain knowledge

Education

Associate Degree in Information Technology

Equivalent combination of education and experience

Tools

CRM tool

Ticketing system

Job description

The Senior EDI Technical Analyst provides oversight and support for EDI transactions between the internal systems and customer systems. The position is responsible for setting up new EDI trading partners and performing system configuration, mapping, and management for EDI-based transactions and processes for new customers and vendors. In addition, the incumbent will maintain and/or modify existing systems to ensure customer and business requirements are met, as well as diagnose and resolve system issues.

What You Need to Know:

1. Manage single inbound queue of Customer EDI requests, including changes and set-up of new EDI trading partners.
2. Works directly with both internal and external customers to gather all business and technical requirements for each EDI transaction, including understanding of any required business operational changes from order acceptance through fulfillment.
3. Ensure complete testing of end-to-end processes associated with any EDI transactions, coordinate testing with business personnel.
4. Manage/work queue of EDI-related day-to-day issues using our CRM tool, including assignment of actions to key business groups to address configuration root causes.
5. Work with the EDI application development team around all new/change/fix requests for EDI.
6. Work with/manage EDI mapping requests with our 3rd party vendor.
7. Work closely with project manager to manage/report on all EDI projects and daily requests/issues using our ticketing system.
8. Maintain request and priority queue.
9. Provide input and detail to PM supporting governance, status, and prioritization processes.
10. Document Business System Rules, Process Flow Work Instructions.

What We Are Looking For:

1. Associate Degree in Information Technology or similar field, or equivalent combination of education and experience.
2. Minimum 7 years EDI trading partner requirements analysis, mapping execution, and ongoing maintenance.
3. Experience in managing 3rd party vendors is a significant plus.
4. Knowledge of supply chain and distribution systems and processes.

Additional Responsibilities:

1. Co-ordination with On-Site Engineers and attending customer calls.
2. Raising risks, issues, and escalation to senior management and customer.
3. Creating all quality documents, collecting metrics data, and conducting audits.
4. Performing Value creation and KM activities.
5. Creating project plans and keeping track of schedule for on-time delivery as per the defined quality standards.
6. Ensuring process improvement and compliance, participating in technical design discussions, and reviewing technical documents.