3DEXPERIENCE Support Engineer

TEKNIKOZ; Town of Texas (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

TEKNIKOZ is seeking a 3DEXPERIENCE Support Engineer to provide L1/L2 support for the 3DEXPERIENCE/ENOVIA platform, ensuring ITAR compliance and stable operations. You will troubleshoot applications, authentication, connectivity, and performance issues, manage incidents and service requests, and monitor system health.

You will collaborate with Infrastructure teams, Dassault Systèmes, and business users to resolve production issues, while handling user onboarding, access management, security

Qualifications

• 3DEXPERIENCE / ENOVIA Administration & Support
• Incident & Problem Management
• User Management & Security
• Strong troubleshooting and communication skill

Responsibilities

• Provide L1/L2 support for 3DEXPERIENCE/ENOVIA users.
• Troubleshoot application, authentication, connectivity, and performance issues.
• Monitor system health, manage incidents, and service requests.
• Coordinate with Infrastructure, Dassault Systèmes, and business teams.
• Handle user onboarding, access management, and ITAR compliance.
• Participate in on-call support and resolve production issues.

Skills

3DEXPERIENCE / ENOVIA Administration &

Incident & Problem Management

User Management & Security

Troubleshooting & Communication

Job description

Please Note: Only Green Card Holders are required. No other Visas will work.

Role Summary

The 3DEXPERIENCE Support Engineer provides L1/L2 technical support for the 3DEXPERIENCE/ENOVIA platform, ensuring smooth operations and compliance with ITAR requirements. The role involves troubleshooting application, authentication, connectivity, and performance issues, managing incidents and service requests, and monitoring system health. The engineer collaborates with infrastructure teams, Dassault Systèmes, and business users to resolve production issues, while also handling user onboarding, access management, and security controls.

Responsibilities

• Provide L1/L2 support for 3DEXPERIENCE/ENOVIA users.
• Troubleshoot application, authentication, connectivity, and performance issues.
• Monitor system health, manage incidents, and service requests.
• Coordinate with Infrastructure, Dassault Systèmes, and business teams.
• Handle user onboarding, access management, and ITAR compliance.
• Participate in on-call support and resolve production issues.

Skills Required

• 3DEXPERIENCE / ENOVIA Administration & Support
• Incident & Problem Management
• User Management & Security
• Strong troubleshooting and communication skill