Customer Success Engineer - NDR & Networking

extrahopnetworks; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Flexible paid time off and holidays

Annual discretionary bonus plan

Job summary

ExtraHop Networks is seeking a Technical Customer Success professional to support Australian clients using an NDR platform across hybrid and cloud environments. You will drive adoption, retention, and expansion by combining technical engagement with strategic customer relationships.

You will coordinate between customers and internal teams, lead onboarding, and develop Customer Success Plans to document expected outcomes and value. Hybrid/remote work options are available.

Qualifications

• Four-year college degree, preferably in a technical field such as information systems or information technology.
• Strong verbal and written communication skills with the ability to multitask in a fast-paced environment.
• Proficiency in networking principles across OSI layers 2–4 and application protocols such as HTTP, DNS, and database protocols.
• Experience with enterprise networking fundamentals including TCP/IP, routing, switching, network packet brokers, and firewalls.
• Hands-on familiarity with security operations, including SOC workflows, incident response, SIEM/SOAR integrations, EDR/XDR, and threat intelligence.

Responsibilities

• Analyze customer environments and recommend the highest-value use of the platform to address business challenges.
• Drive renewals, identify upsell opportunities, and assist with professional services and advanced training coordination.
• Lead new-customer onboarding and ongoing enablement through both remote and in-person engagement.
• Develop and maintain Customer Success Plans documenting desired outcomes and value expectations.
• Partner with account teams to align customer strategy with technical execution and continuous product adoption.
• Champion customer feedback into product roadmaps and Voice of Customer initiatives.
• Host recurring customer meetings, working sessions, and business reviews.

Skills

Networking OSI 2-4

HTTP/DNS protocols

TCP/IP routing

Firewalls knowledge

SOC workflows/IR/SIEM/SOAR

EDR/XDR awareness

Threat intelligence

Strong communication

Education

Bachelor's degree in information systems/IT

Tools

API integrations

Job description

ExtraHop Networks is seeking a Technical Customer Success professional to support Australian clients using an NDR platform across hybrid and cloud environments. You will drive adoption, retention, and expansion by combining technical engagement with strategic customer relationships.

You will coordinate between customers and internal teams, lead onboarding, and develop Customer Success Plans to document expected outcomes and value. Hybrid/remote work options are available.