Customer Success Engineer II - Cloud, Data Center & Storage

Qumulo; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

4-day work week

Job summary

Qumulo is seeking a Customer Success Engineer II to support US-based customers across AWS, Azure, Google Cloud, and on-premises deployments. You will own cases end-to-end, troubleshoot complex storage environments, and coordinate with OEM partners to drive fast resolutions.

Ideal candidates have 3+ years in enterprise tech support or customer success, strong Linux and networking skills, and excellent communication. This is a remote role with a 4-day work week and competitive stock options.

Qualifications

• 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology.
• Linux logs, diagnostic bundles, and basic shell tools experience.
• Networking concepts for enterprise storage (VLANs, jumbo frames, link aggregation).
• Experience with AWS, Azure, or Google Cloud is a strong plus; AWS SysOps/Azure Administrator certs are a plus.
• Strong written and verbal English communication; ability to tailor for different audiences.

Responsibilities

• Own customer cases end to end in Slack, Teams, email, and calls until resolved.
• Troubleshoot across AWS, Azure, GCP, and on customer hardware; address permissions, performance, networking, and file system behavior.
• Diagnose server hardware issues and coordinate replacements with OEM partners.
• Coordinate with senior engineers and handover with clean case summaries and diagnostics.
• Reproduce customer issues in the lab to assist Engineering with fixes; write KBs and improve runbooks.
• Mentor other CSEs and cover critical escalations for other regions when needed.

Skills

Customer-facing support

Linux

Networking basics

Cloud platforms

Documentation & communication

Tools

HPE hardware knowledge

NetApp familiarity

Job description

Qumulo is seeking a Customer Success Engineer II to support US-based customers across AWS, Azure, Google Cloud, and on-premises deployments. You will own cases end-to-end, troubleshoot complex storage environments, and coordinate with OEM partners to drive fast resolutions.

Ideal candidates have 3+ years in enterprise tech support or customer success, strong Linux and networking skills, and excellent communication. This is a remote role with a 4-day work week and competitive stock options.