Senior Customer Success Manager — Data & Cloud Storage

Qumulo; Mississippi; On-site; USD 125,000 - 180,000; Full time

Benefits offered by this job

Pre-IPO stock options

Flexible time-off policy

HSA and PPO health insurance options

Dental and Vision insurance

401(k) plan

Choice of ORCA card or parking subsidy

Job summary

Qumulo is seeking a Customer Success Manager to drive the success of our enterprise customers and OEM/Channel partners. In this technical role, you will manage the full customer lifecycle from onboarding to retention, ensuring measurable outcomes and building long-term relationships. Candidates must have 5+ years in Customer Success within a B2B SaaS environment, strong technical aptitude in data management, and an understanding of SaaS metrics. The role offers competitive pay of USD $125,000–$180,000 and numerous benefits.

Qualifications

• 5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS or Cloud Infrastructure environment.
• Strong understanding of SaaS metrics: NRR, churn, adoption.
• Proven success in adapting communication for diverse audiences.

Responsibilities

• Own a portfolio of enterprise customers, driving onboarding, adoption, and retention.
• Ensure customers achieve measurable outcomes and maximize value from Qumulo products.
• Serve as the primary technical liaison and trusted advisor.

Skills

Technical aptitude in cloud technologies

Customer Success management

Communication and presentation

SaaS metrics knowledge

Experience with CS/CRM tools

Tools

Planhat

Gainsight

Job description

Qumulo is seeking a Customer Success Manager to drive the success of our enterprise customers and OEM/Channel partners. In this technical role, you will manage the full customer lifecycle from onboarding to retention, ensuring measurable outcomes and building long-term relationships. Candidates must have 5+ years in Customer Success within a B2B SaaS environment, strong technical aptitude in data management, and an understanding of SaaS metrics. The role offers competitive pay of USD $125,000–$180,000 and numerous benefits.