Customer Success Engineer II (4x10) - Cloud, Data Center, & Storage

Qumulo; United States; Teletrabalho; USD 95 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

4-day work week

Resumo da oferta

Qumulo is seeking a Customer Success Engineer II to support US-based customers across AWS, Azure, Google Cloud, and on-premises deployments. You will own cases end-to-end, troubleshoot complex storage environments, and coordinate with OEM partners to drive fast resolutions.

Ideal candidates have 3+ years in enterprise tech support or customer success, strong Linux and networking skills, and excellent communication. This is a remote role with a 4-day work week and competitive stock options.

Qualificações

• 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology.
• Linux logs, diagnostic bundles, and basic shell tools experience.
• Networking concepts for enterprise storage (VLANs, jumbo frames, link aggregation).
• Experience with AWS, Azure, or Google Cloud is a strong plus; AWS SysOps/Azure Administrator certs are a plus.
• Strong written and verbal English communication; ability to tailor for different audiences.

Responsabilidades

• Own customer cases end to end in Slack, Teams, email, and calls until resolved.
• Troubleshoot across AWS, Azure, GCP, and on customer hardware; address permissions, performance, networking, and file system behavior.
• Diagnose server hardware issues and coordinate replacements with OEM partners.
• Coordinate with senior engineers and handover with clean case summaries and diagnostics.
• Reproduce customer issues in the lab to assist Engineering with fixes; write KBs and improve runbooks.
• Mentor other CSEs and cover critical escalations for other regions when needed.

Conhecimentos

Customer-facing support

Linux

Networking basics

Cloud platforms

Documentation & communication

Ferramentas

HPE hardware knowledge

NetApp familiarity

Descrição da oferta de emprego

Qumulo's cloud data platform manages exabytes of the world's most demanding data, unifying files, objects, and every workload across edge, core, and cloud.

About the Position

This is a weekend coverage role requiring 8am-6pm CT, Sunday - Wednesday

Qumulo customers don’t file support tickets; they message CSEs directly in Slack or Teams, and it’s a big part of why customers love us.

We’re growing this team and need a strategic, customer-focused, and results-driven CSE II experienced in data storage, enterprise server hardware, and cloud.

As a Customer Success Engineer II, you will provide technical support for Qumulo customers across the USA. You'll own cases through to resolution across cloud deployments in AWS, Azure, and Google Cloud, and on-premises clusters running on certified partner hardware, working with Engineering and our OEM partners as needed.

You’ll get to work directly with many of the world’s top brands in media, healthcare, finance, energy, and more while learning and growing alongside a highly skilled team - and benefit from a 4-day week!

Responsibilities

• Own customer cases end to end in Slack, Teams, email, and on calls, until the issue is resolved and the customer knows it
• Troubleshoot Qumulo in AWS, Azure, GCP, and on customers’ own hardware: permissions, performance, networking, and file system behavior
• Diagnose server hardware issues and coordinate replacements with OEM partners like HPE, Cisco, and Supermicro
• Manage complex issues with senior engineers including a handover with clean case summaries and the diagnostic data attached
• Reproduce customer issues in the lab to help Engineering diagnose and validate fixes
• Write knowledge base articles and improve the runbooks your team uses
• Flag recurring issues and product gaps to Engineering and Product
• Help onboard other CSEs
• Cover other regions during critical escalations when needed

Qualifications

• You can work 8am-6pm CT, Sunday - Wednesday
• You’ve spent 3+ years in customer-facing technical support, field engineering, or customer success for enterprise technology
• You can diagnose a failing SSD, HDD, NIC, PSU, fan, or DIMM and run the replacement through the vendor’s RMA process
• Linux is home: logs, diagnostic bundles, tcpdump, ss, ip, smartctl, iostat
• You understand the networking under enterprise storage, including VLANs, jumbo frames, and link aggregation
• You have excellent written and verbal communication skills in English (multilingual would be a plus) and can tailor for different audiences such as a storage admin or their CTO
• Experience on AWS, Azure, or Google Cloud is a strong plus, along with certs like AWS SysOps Administrator or Azure Administrator
• Bonus if you’ve supported NFS or SMB file storage, permissions and Active Directory included, on a platform like NetApp, Dell PowerScale (Isilon), Pure, or Qumulo
• Nice to have: Python, Bash, or other scripting skills and/or experience with modern AI development tools

This is a remote role based in the USA. The annual pay range for the role is $95,000 - $130,000 plus benefits and pre-IPO stock options. Individual pay depends on various factors, such as role level, relevant experience, and skills.

About Qumulo

Built for the most demanding enterprise workloads, from AI and HPC simulations to Splunk Observability, genomics and PACS medical imaging, geospatial datasets, media editing and rendering, and video surveillance, Qumulo unlocks the full power of an organization’s information. Our platform unifies file and object storage across data centers, edge, and public clouds, enabling efficient, accelerated computing and extending the reach of data unbound by protocol or transport limitations.

With more than 1,100 customers and exabytes of data under management, Qumulo powers mission-critical workloads anywhere real-time access to massive file datasets is non‑negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid‑cloud architecture.

Our Values

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

Equal Opportunity Employer

Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice