Customer Success Engineer II (4x10) (Fully Remote)

Qumulo; United States; Remote; USD 39,000 - 62,000; Part time

Job summary

Qumulo in the United States is seeking a weekend coverage support specialist. You will directly assist customers via Slack, Teams, email, and calls, handling incidents from triage to final resolution during 8am-6pm CT, Sunday through Wednesday.

You will collaborate with enterprise customers across media, healthcare, finance, and energy, diagnose server and cloud-related issues, coordinate hardware replacements with OEM partners, and drive customer satisfaction through clear communication and

Qualifications

• You have 3+ years in customer-facing technical support for enterprise technology.
• Proficient in Linux diagnostics and enterprise networking.
• Experience with cloud platforms (AWS, Azure, GCP) is a strong plus.

Responsibilities

• Own customer cases end to end until resolved.
• Troubleshoot Qumulo across AWS, Azure, GCP, and on-premises hardware.
• Diagnose server hardware issues and coordinate replacements with OEM partners.

Skills

Linux diagnostics

Enterprise networking

AWS

Azure

GCP

Cloud platforms

Customer support

Tools

Slack

Teams

Email

Job description

• This weekend coverage role requires 8am-6pm CT, Sunday - Wednesday.
• You will support customers directly via Slack, Teams, email, and calls.
• You will work with top brands in media, healthcare, finance, and energy.

Responsibilities:

• Own customer cases end to end until resolved, ensuring complete satisfaction.
• Troubleshoot Qumulo across AWS, Azure, GCP, and on-premises hardware.
• Diagnose server hardware issues and coordinate replacements with OEM partners.

Qualifications:

• You have 3+ years in customer-facing technical support for enterprise technology.
• You are proficient in Linux diagnostics and enterprise networking.
• Experience with cloud platforms (AWS, Azure, GCP) is a strong plus.

Qumulo's cloud data platform manages exabytes of data, unifying files, objects, and workloads across edge, core, and cloud. They have over 1,100 customers and promote an open, collaborative, data-driven culture.