Customer Success Engineer II — Cloud & Storage (4‑Day Week)

Qumulo; Oregon; Hybrid; USD 95,000 - 130,000; Full time

Job summary

Qumulo is seeking a Customer Success Engineer II to support customers across the USA in a remote capacity. This role focuses on owning cases from initial contact to resolution, with emphasis on cloud deployments (AWS/Azure/GCP) and on-prem hardware.

The position offers a 4-day work week and exposure to top brands across media, healthcare, finance, and more. You will collaborate with Engineering and OEM partners, write KBs, and assist in onboarding new CSEs while maintaining excellent English

Qualifications

• You must be able to work 8am-6pm CT, Sunday–Wednesday.
• You have 3+ years in enterprise-level technical support or customer success.
• You can diagnose hardware components and run RMAs with vendors.
• You are proficient with Linux logs and common diagnostics tools.
• You understand enterprise storage networking (VLANs, jumbo frames, LACP).
• You communicate clearly in English, tailoring for admins or executives.
• Cloud experience with AWS, Azure, or GCP and relevant certs.
• Experience with NFS/SMB storage and AD integration is a plus.
• Nice-to-have scripting skills (Python, Bash).

Responsibilities

• Own customer cases end to end via Slack, Teams, email, and calls.
• Troubleshoot in AWS, Azure, GCP, and on customers' hardware.
• Diagnose server hardware issues and coordinate OEM replacements.
• Collaborate with senior engineers and hand over summaries with diagnostics.
• Reproduce issues in the lab to aid engineering fixes.
• Write KB articles and improve team runbooks.
• Flag recurring issues and product gaps to Engineering and Product.
• Help onboard other CSEs.
• Cover other regions during escalations when needed.

Skills

Customer-facing support

Hardware troubleshooting

Linux proficiency

Enterprise storage networking

Cloud familiarity (AWS/Azure/GCP)

Scripting (Python/Bash)

English communication

RMA coordination

Tools

HPE

Cisco

Supermicro

Job description

Qumulo is seeking a Customer Success Engineer II to support customers across the USA in a remote capacity. This role focuses on owning cases from initial contact to resolution, with emphasis on cloud deployments (AWS/Azure/GCP) and on-prem hardware.

The position offers a 4-day work week and exposure to top brands across media, healthcare, finance, and more. You will collaborate with Engineering and OEM partners, write KBs, and assist in onboarding new CSEs while maintaining excellent English