Customer Success Engineer II — Cloud & Storage (4-Day Week)

Qumulo; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

4-day work week

Pre-IPO stock options

Remote role in USA

Job summary

Qumulo is hiring a Customer Success Engineer II for weekend coverage in the USA. You will handle customer cases end-to-end via Slack, Teams, email and calls, diagnosing issues across cloud deployments (AWS, Azure, GCP) and on-prem clusters.

Expect collaboration with Engineering and OEM partners, and the opportunity to help onboard colleagues. You’ll work a remote role in the USA with a 4-day work week and exposure to top brands across media, healthcare, finance, energy, and more.

Qualifications

• 3 years in customer-facing technical support or enterprise technology
• Ability to diagnose hardware components and coordinate RMAs
• Experience with Linux logs, tcpdump, iostat, and diagnostic workflows
• Strong written and verbal English communication, adaptable for storage admins and CTOs
• Certifications in cloud platforms (e.g., AWS SysOps, Azure Administrator) are a plus
• Experience with NFS/SMB storage and vendor hardware is a bonus

Responsibilities

• Own customer cases end to end in Slack, Teams, email, and calls until resolution
• Troubleshoot across AWS, Azure, GCP and on customers' hardware including permissions and performance
• Diagnose server hardware issues and coordinate OEM replacements
• Collaborate with Engineering and OEM partners to diagnose and fix issues
• Reproduce customer issues in the lab to aid diagnosis and validation
• Write knowledge base articles and improve runbooks used by the team
• Flag recurring issues and product gaps to Engineering and Product
• Help onboard other CSEs and cover other regions during escalations

Skills

Linux proficiency

Cloud platforms (AWS/Azure/GCP)

Networking fundamentals

Technical communication

Scripting (Python/Bash)

Server hardware diagnostics

Tools

AWS

Azure

GCP

Job description

Qumulo is hiring a Customer Success Engineer II for weekend coverage in the USA. You will handle customer cases end-to-end via Slack, Teams, email and calls, diagnosing issues across cloud deployments (AWS, Azure, GCP) and on-prem clusters.

Expect collaboration with Engineering and OEM partners, and the opportunity to help onboard colleagues. You’ll work a remote role in the USA with a 4-day work week and exposure to top brands across media, healthcare, finance, energy, and more.