Customer Success Engineer, Cloud & Automation

International Business Machines Corporation; San Francisco (CA); In loco; USD 140.000 - 190.000; Tempo pieno

Descrizione del lavoro

IBM Software is seeking a Customer Success Engineer in San Francisco to guide onboarding, adoption, and renewal across multi-cloud HashiCorp tooling. You will partner with customers to drive value, reduce risk, and ensure successful deployments in complex environments.

You will work with product and engineering teams to translate customer needs into actionable improvements, maintaining health metrics and driving renewals.

Competenze

• 5+ years in customer success/technical roles.
• Experience with cloud and security concepts.
• Ability to communicate complex topics clearly.
• Proven track record managing customer risk and renewal.

Mansioni

• Own onboarding, adoption, and renewal for assigned accounts.
• Act as technical SME and guide customers on HashiCorp tooling.
• Maintain account health scores and action plans in Gainsight.
• Collaborate with sales to identify renewal and expansion opportunities.
• Translate customer needs into product improvements and engagements.
• Lead cross-functional coordination to ensure customer success.

Conoscenze

Customer success

Technical communication

Problem solving

Cross-functional collaboration

Adaptability

Strumenti

Terraform

Vault

Kubernetes

Gainsight

Descrizione del lavoro

IBM Software is seeking a Customer Success Engineer in San Francisco to guide onboarding, adoption, and renewal across multi-cloud HashiCorp tooling. You will partner with customers to drive value, reduce risk, and ensure successful deployments in complex environments.

You will work with product and engineering teams to translate customer needs into actionable improvements, maintaining health metrics and driving renewals.