Remote Customer Success Engineer – Cloud & Automation

International Business Machines Corporation; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

IBM is seeking a Customer Success Engineer to guide HashiCorp product adoption across customer accounts. You will drive onboarding, adoption, and renewal activities, acting as the primary technical contact and SME for the HashiCorp stack within a highly autonomous, remote-capable team.

You will partner with customers to translate goals into actionable design and engagement plans, ensure healthy product usage, and identify expansion opportunities while coordinating with cross-functional teams to

Qualifications

• Proven experience in solution architecture, sales engineering, or technical account management.
• Strong grasp of software development, operations, security cloud, containers, and scheduling platforms.
• Experience with HashiCorp tools and related infrastructure automation concepts.
• Excellent communication, questions-based discovery, and customer-centric guidance.
• Ability to work independently in a dynamic, highly autonomous environment.
• Experience guiding customers through technical implementations and adoption.

Responsibilities

• Own assigned customer accounts from onboarding to renewal with measurable health, retention and growth.
• Serve as a SME for customers' use of HashiCorp tools, providing technical and business guidance.
• Understand customer goals and translate them into tailored solutions and engagements.
• Maintain account health updates and coordinate with sales to mitigate risk and uncover expansion opportunities.
• Collaborate with product and engineering to translate customer requirements into product improvements.
• Lead escalation recovery actions to restore customer health and satisfaction.

Job description

IBM is seeking a Customer Success Engineer to guide HashiCorp product adoption across customer accounts. You will drive onboarding, adoption, and renewal activities, acting as the primary technical contact and SME for the HashiCorp stack within a highly autonomous, remote-capable team.

You will partner with customers to translate goals into actionable design and engagement plans, ensure healthy product usage, and identify expansion opportunities while coordinating with cross-functional teams to