Customer Success & Dispatch Coordinator

Clear Water Concepts; Mesa (AZ); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health stipend

Retirement plan

Paid time off

Job summary

Clear Water Concepts is seeking a Customer Support & Dispatch specialist for our Mesa, AZ office. You will be the first point of contact, handling inbound calls, scheduling appointments, and dispatching field technicians to ensure excellent customer service.

The role requires in-office presence, 2+ years of dispatch or customer service experience, and bilingual English/Spanish proficiency. Compensation ranges from $42,000 to $50,000 with growth opportunities and benefits.

Qualifications

• 2+ years of customer service or dispatch experience.
• In-office role at Mesa, AZ location.
• Strong phone presence and clear written communication.
• Bilingual English/Spanish required.

Responsibilities

• Answer inbound calls from customers and provide friendly, knowledgeable support.
• Schedule installation, service, and maintenance appointments using dispatch software.
• Route field technicians to match skills and location to each job.
• Coordinate with the field team via phone, text, and internal systems.
• Follow up with customers after service to confirm satisfaction and gather feedback.
• Help process basic paperwork and keep customer records accurate.

Skills

Customer service

Dispatch experience

Bilingual English/Spanish

Phone etiquette

Multitasking

Communication skills

ServiceTitan experience

Tools

ServiceTitan

Job description

Clear Water Concepts is hiring a Customer Support & Dispatch specialist. This is a full-time, in-office position based at our Mesa, AZ office. You'll be the first point of contact for customers — answering inbound calls, scheduling service appointments, dispatching our field technicians, and making sure every customer feels heard. We've built a 5-star reputation on honest service, and you'll be the team member who sets the tone for every interaction.

What you'll do

• Answer inbound calls from new and existing customers; provide friendly, knowledgeable support
• Schedule installation, service, and maintenance appointments using our dispatch software
• Route field technicians efficiently — match the right tech to the right job based on skills and location
• Coordinate with the field team via phone, text, and our internal systems
• Follow up with customers after service to confirm satisfaction and gather feedback
• Help process basic paperwork, intake new leads, and keep customer records accurate

What you'll need

• Available to work in-office at our Mesa, AZ location (this is not a remote position)
• 2+ years of customer service or dispatch experience (required)
• Strong phone presence and clear written communication
• Comfortable with multitasking — calls, scheduling software, and team chat at the same time
• Reliability, attention to detail, and a problem-solver attitude
• Experience with ServiceTitan is a bonus but not required — we'll train you on our dispatch system
• Bilingual (English / Spanish) is required

What we provide

• $42,000–$50,000 starting salary (based on experience)
• Career growth opportunities — we promote from within
• Health stipend, retirement plan, and paid time off
• Monday–Friday, 8-hour shifts — no weekends
• A supportive, positive work environment where good work gets rewarded
• Modern dispatch tools and a team that respects your time