Customer Success Deployment Lead (Equity Options)

raydar; New York (NY); On-site; USD 160,000 - 190,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Job summary

Raydar, a healthcare technology company in New York, is seeking a Deployment Specialist to own post-sale onboarding and ongoing account management. You will serve as the link between customers and the engineering team, configure connections, roll out the software, train users, and ensure measurable value. This is a hands-on, customer-facing role in a fast-paced environment.

Ideal candidates have 3–5 years of experience, SQL familiarity, and the ability to work in NYC five days a week. U.S.

Qualifications

• Roughly 3 to 5 years of professional experience after completing a degree.
• At least 1 year managing client relationships in an implementation, project delivery or customer success role.
• Experience at an early-stage or high-growth company with ambiguity and self-driven process creation.
• Working knowledge of SQL and ability to talk clearly with engineers.

Responsibilities

• Lead post-sale onboarding with frequent, intensive sessions early on, then regular check-ins across multiple accounts.
• Act as the primary company voice on calls with large groups of customer stakeholders, including executives.
• Configure system connections, roll out the software platform and train end users.
• Translate customer needs into clear engineering requirements and follow through to resolution.
• Measure ROI for each rollout and spot opportunities to expand accounts.
• Help shape repeatable processes as the business grows toward larger customers.

Skills

Relationship management

SQL

Technical communication

Ambiguity tolerance

Stakeholder management

Education

Bachelor's degree from a top U.S. university

Job description

Raydar, a healthcare technology company in New York, is seeking a Deployment Specialist to own post-sale onboarding and ongoing account management. You will serve as the link between customers and the engineering team, configure connections, roll out the software, train users, and ensure measurable value. This is a hands-on, customer-facing role in a fast-paced environment.

Ideal candidates have 3–5 years of experience, SQL familiarity, and the ability to work in NYC five days a week. U.S.