Customer Success Manager

raydar; San Francisco (CA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Health, dental and vision coverage

Flexible time off

Retirement plan

Job summary

Raydar is seeking a customer success professional to guide users through onboarding, training and ongoing engagement for our healthcare technology product in San Francisco. You will be the main day-to-day contact and keep the success function running smoothly.

You will also build training materials, monitor user engagement, and capture insights for product changes and CS strategy. Hybrid work in San Francisco is available.

Qualifications

• 3 to 8 years of experience in a related role.
• Experience at a small, rapidly expanding company.
• Hands-on daily operations with customers.
• Comfort with CRM, spreadsheets, and collaboration tools.
• Fast learner with strong analytical attention to detail.
• Warm, friendly demeanor and customer issue resolution skills.
• Genuine motivation to work in healthcare.
• Willing to work in a hybrid role in San Francisco.

Responsibilities

• Serve as the main day-to-day contact for users through onboarding and training.
• Maintain records, schedule meetings, and manage hand-offs.
• Create and update training guides and learning resources.
• Track user engagement, identify trends, and report findings.
• Collect user feedback to inform product changes and customer success strategy.

Skills

3-8 years experience

Startup experience

Operations with customers

CRM proficiency

Analytical mindset

Customer empathy

Healthcare interest

Hybrid SF

Tools

CRM tools

Job description

About the company

Our client is a healthcare technology company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as the main day-to-day contact for the company’s users, guiding them through onboarding, training and continued use of the product. The role also keeps the operational side of customer success running, and passes user insights back to the wider team.

What you’ll do

• Act as the first point of contact for users, supporting them through onboarding, training and ongoing engagement.

• Keep the day-to-day running of the success function on track by booking meetings, chasing next steps, maintaining records and handling internal hand-offs.

• Build and keep up training guides, reference materials and learning resources.

• Monitor how users engage with the product, flag emerging trends and share findings with the team.

• Gather user feedback and pass it on to inform product changes and customer success strategy.

Requirements

What we’re looking for

• 3 to 8 years of experience.

• Prior work in a small, rapidly expanding young company.

• Hands-on background in a role centered on daily operational work with customers.

• Comfort using CRM, spreadsheet and collaboration tools, or quickly learning them.

• A fast learner who can grasp complex workflows and bring strong analytical attention to detail.

• A positive, friendly approach and skill at calming and resolving customer concerns.

• Genuine motivation to work in healthcare.

• A high degree of warmth and kindness.

• Ability to work hybrid in San Francisco.

Bonus points

• Experience at a healthcare technology startup.

Benefits

Compensation and benefits

• Base salary: $120K to $140K

• Equity

• Health, dental and vision coverage

• Flexible time off

• Retirement plan

Location and work model

• San Francisco, California, United States

• Hybrid

• Full-time