Customer Success Coordinator | Paid Training & Growth

Aston Carter; Hartford (CT); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

Aston Carter seeks a Customer Success Coordinator in Hartford, CT. The role serves as the primary point of contact for customers, handling inquiries, service requests, and billing questions while coordinating with internal teams to ensure timely support.

Ideal for candidates transitioning from retail, hospitality, or administrative roles. This is a fully onsite, 6-month contract-to-hire position with a Monday–Friday schedule and a pay rate of $22.75/hour, contingent on qualifications and

Qualifications

• Strong communication skills and professional phone presence.
• Excellent organizational and problem-solving abilities.
• Ability to learn new systems and technology quickly.

Responsibilities

• Answer inbound customer calls and inquiries.
• Assist customers with account information, scheduling, and service requests.
• Research and resolve billing inquiries and account concerns.
• Enter and maintain customer information accurately within company systems.
• Document customer interactions and service updates.
• Coordinate with internal teams to resolve customer issues.
• Follow up on open customer requests.
• Provide professional, friendly, and solution-oriented service.
• Manage multiple priorities in a fast-paced environment.

Skills

Communication skills

Phone presence

Organizational skills

Problem solving

Learn new systems

Education

High School Diploma or equivalent

Job description

Aston Carter seeks a Customer Success Coordinator in Hartford, CT. The role serves as the primary point of contact for customers, handling inquiries, service requests, and billing questions while coordinating with internal teams to ensure timely support.

Ideal for candidates transitioning from retail, hospitality, or administrative roles. This is a fully onsite, 6-month contract-to-hire position with a Monday–Friday schedule and a pay rate of $22.75/hour, contingent on qualifications and