Service Operations Coordinator

Aston Carter; Sioux Falls (SD); On-site; USD 30,000 - 36,000; Full time

Job summary

Aston Carter in Sioux Falls, SD is seeking a highly organized Service Coordinator to support daily service operations in a fast-paced environment. You will be the primary point of contact for customers, field personnel, and internal teams, ensuring requests are handled efficiently and communicated clearly.

This contract-to-hire, fully onsite role offers opportunities to manage schedules, work orders, and service activities while delivering outstanding customer service.

Qualifications

• Experience in customer service, scheduling, dispatching, or administrative support.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent communication and problem-solving abilities.
• Proficiency in Microsoft Office and business software systems.
• Detail-oriented with strong data entry and documentation skills.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Coordinate and prioritize incoming service requests.
• Schedule and monitor service appointments to ensure timely completion.
• Communicate updates with customers, technicians, and internal teams.
• Maintain accurate records, work orders, and service documentation.
• Resolve scheduling conflicts and adjust priorities as business needs change.
• Ensure high levels of customer satisfaction through proactive communication and follow-up.
• Support administrative and reporting activities related to service operations.

Skills

Customer service

Scheduling

Dispatching

Organizational skills

Communication

Data entry

Documentation

Teamwork

Independent work

Education

Associate's degree or equivalent experience

Tools

Microsoft Office

CRM

ERP

Work-order systems

Job description

Aston Carter in Sioux Falls, SD is seeking a highly organized Service Coordinator to support daily service operations in a fast-paced environment. You will be the primary point of contact for customers, field personnel, and internal teams, ensuring requests are handled efficiently and communicated clearly.

This contract-to-hire, fully onsite role offers opportunities to manage schedules, work orders, and service activities while delivering outstanding customer service.