Customer Service Team Lead — Coaching & Growth

The Aero ALL-GAS Company; Hartford (CT); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) plan with company matching

Generous paid time off

Job summary

A leading industrial gases provider in Hartford, CT, is seeking an enthusiastic Assistant Customer Service Supervisor to support customer service operations. The role requires a detail-oriented, motivated individual with at least 2 years of customer service experience, including supervisory responsibilities. The ideal candidate will have strong leadership, communication skills, and proficiency in customer service software. This position offers a competitive salary and great benefits, including health insurance and a 401(k) plan.

Qualifications

• 2+ years of experience in customer service, preferably in a supervisory role.
• Strong leadership and interpersonal skills essential.
• Calm and effective problem solver in difficult situations.

Responsibilities

• Support management in supervising and mentoring customer service staff.
• Handle escalated customer inquiries and ensure satisfaction.
• Monitor service quality and customer satisfaction metrics.

Skills

Customer service experience

Leadership skills

Communication abilities

Organizational skills

Education

High School Diploma or GED

Tools

Customer service software

CRM systems

Microsoft Office

Job description

A leading industrial gases provider in Hartford, CT, is seeking an enthusiastic Assistant Customer Service Supervisor to support customer service operations. The role requires a detail-oriented, motivated individual with at least 2 years of customer service experience, including supervisory responsibilities. The ideal candidate will have strong leadership, communication skills, and proficiency in customer service software. This position offers a competitive salary and great benefits, including health insurance and a 401(k) plan.