Onsite Customer Support Specialist

Creative Solutions Services, LLC; Trumbull (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Creative Solutions Services, LLC is hiring a reliable Customer Service Representative for an on-site, Monday–Friday role in Connecticut. You will handle a high volume of inquiries across phone, email, chat, and other channels, aiming to resolve issues with accuracy and professionalism.

Ideal candidates have a high school diploma, proven experience in fast-paced customer service, strong communication skills, and dependable attendance.

Qualifications

• Experience in a fast-paced customer service environment.
• Excellent verbal and written communication skills.
• Reliable attendance and strong organizational abilities.
• Proficiency with basic computer applications and customer service systems.

Responsibilities

• Handle 50-70 customer interactions per day across phone, email, chat, and other channels.
• Respond to inquiries about products, services, orders, and accounts.
• Research and resolve customer concerns promptly and professionally.
• Document interactions accurately in company systems.
• Collaborate with internal departments to ensure issues are resolved efficiently.
• Maintain service quality while meeting productivity expectations.
• Support administrative tasks as needed.

Skills

High-volume customer service

Strong verbal & written communication

Attention to detail

Reliability/attendance

Onsite work capability

Education

High School Diploma or equivalent

Tools

Chat platforms

Customer service software

Job description

Creative Solutions Services, LLC is hiring a reliable Customer Service Representative for an on-site, Monday–Friday role in Connecticut. You will handle a high volume of inquiries across phone, email, chat, and other channels, aiming to resolve issues with accuracy and professionalism.

Ideal candidates have a high school diploma, proven experience in fast-paced customer service, strong communication skills, and dependable attendance.