Customer Success Coordinator: Organized Support & Engagement

Market Value Southwest; Milwaukee (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive training

Hands-on experience

Professional development

Collaborative culture

Growth opportunities

Diverse exposure

Job summary

Market Value Southwest is seeking a Customer Success Coordinator to support and deliver a positive customer experience in Milwaukee. You will coordinate daily customer activities, manage follow-ups, and ensure information flows smoothly between customers and internal teams.

This role suits detail-oriented, responsive individuals who can juggle multiple priorities and collaborate across departments. You will help customers navigate our products and programs while maintaining accurate records and

Qualifications

• Bachelor's degree or 1–2 years of relevant professional experience.
• Strong written and verbal communication skills.
• Excellent organizational and coordination abilities.
• Strong attention to detail and follow-through.
• Comfortable communicating directly with customers.
• Strong interpersonal and problem-solving skills.
• Ability to manage multiple tasks, deadlines, and priorities.
• Professional, dependable, and responsive.
• Comfortable collaborating with multiple teams and departments.
• Previous experience in customer success, customer service, account support, project coordination, hospitality, or another customer-facing environment is preferred.

Responsibilities

• Coordinate day-to-day customer success activities and follow-up.
• Maintain regular communication with customers regarding questions, updates, and ongoing needs.
• Track customer requests, action items, and outstanding follow-up.
• Help customers navigate available products, services, programs, and resources.
• Maintain accurate and organized records of customer interactions and activities.
• Coordinate customer needs with appropriate internal teams.
• Support customer onboarding and ongoing engagement activities.
• Monitor open customer items and help ensure timely resolution.
• Prepare customer information, updates, and support materials as needed.
• Maintain schedules and documentation related to customer programs and initiatives.
• Gather customer feedback and communicate relevant information internally.
• Assist with tracking customer satisfaction and engagement activity.
• Maintain current knowledge of company products, services, and processes.
• Support internal reporting and customer success documentation.
• Help identify opportunities to improve customer communication and coordination.
• Assist with additional customer-focused projects and initiatives as needed.

Skills

Communication

Organizational skills

Attention to detail

Customer-facing

Problem-solving

Time management

Collaboration

Dependability

Education

Bachelor's degree or equivalent experience

Job description

Market Value Southwest is seeking a Customer Success Coordinator to support and deliver a positive customer experience in Milwaukee. You will coordinate daily customer activities, manage follow-ups, and ensure information flows smoothly between customers and internal teams.

This role suits detail-oriented, responsive individuals who can juggle multiple priorities and collaborate across departments. You will help customers navigate our products and programs while maintaining accurate records and