Client Success & Coordination Associate

Market Value Southwest; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Market Value Southwest, a Milwaukee-based marketing and customer engagement company, seeks a Client Services Associate to support client communication and ensure a professional service experience. You will be the main contact for routine client needs and coordinate with internal teams to organize requests and updates.

You will assist with inquiries, provide information on services, and help maintain strong client relationships.

Qualifications

• Bachelor’s degree or 1–2 years relevant professional experience.
• Strong written and verbal communication throughout client interactions.
• Excellent interpersonal and relationship-building abilities.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple requests and follow through.
• Comfortable collaborating with multiple internal teams.

Responsibilities

• Serve as a point of contact for routine client questions and service needs.
• Provide clients with accurate information regarding services and programs.
• Coordinate client requests and follow up on outstanding items.
• Maintain regular communication to provide updates and timely responses.
• Assist with preparation of client materials, presentations, and service information.
• Maintain organized records of client interactions and activity.
• Coordinate with internal departments to support client requests and projects.
• Monitor open items and ensure appropriate follow-through.
• Gather client feedback and relay information to the team.
• Assist with scheduling, documentation, and other client-related needs.

Skills

Communication skills

Organizational skills

Interpersonal skills

Professional written/verbal

Relationship-building

Time management

Education

Bachelor’s degree or 1–2 years relevant experience

Job description

Market Value Southwest, a Milwaukee-based marketing and customer engagement company, seeks a Client Services Associate to support client communication and ensure a professional service experience. You will be the main contact for routine client needs and coordinate with internal teams to organize requests and updates.

You will assist with inquiries, provide information on services, and help maintain strong client relationships.