Customer Experience Specialist

Market Value Southwest

Orlando (FL)

On-site

USD 40,000 - 52,000

Full time

6 days ago

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Job summary

Market Value Southwest is seeking a Customer Service Specialist to provide responsive, knowledgeable support to customers and help ensure a positive experience. This role works directly with customers, answering questions, providing accurate information, and connecting customers with resources when needed.

You will develop a strong understanding of products, services, and processes while maintaining professional, consistent support across interactions.

Qualifications

Bachelor's degree or 1–2 years of relevant professional experience.
Strong written and verbal communication skills.
Excellent interpersonal and customer service abilities.
Strong listening and problem-solving skills.

Responsibilities

Respond to customer questions and provide timely, accurate assistance.
Provide information regarding products, services, programs, and current offerings.
Listen to customer needs and help identify appropriate solutions or next steps.
Explain product and service information clearly and professionally.
Address routine customer concerns and assist with basic issue resolution.
Escalate more complex questions or concerns to the appropriate team when necessary.
Maintain a professional and helpful approach throughout each customer interaction.
Document customer inquiries, requests, and relevant follow-up information.