Client Success & Service Specialist

Market Value Southwest; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Market Value Southwest is a marketing and customer engagement company based in Phoenix, AZ, delivering campaigns, live experiences, events and brand activations. We are seeking a Client Services Specialist to support ongoing client relationships and ensure a professional, responsive service experience.

The role serves as the primary contact for client needs, coordinates requests with internal teams, and helps manage day-to-day service activities.

Qualifications

• Bachelor’s degree or 1–2 years of relevant professional experience
• Strong written and verbal communication skills
• Excellent interpersonal and relationship-management abilities
• Strong organizational skills and attention to detail
• Professional and confident when communicating directly with clients
• Strong problem-solving and follow-through skills
• Ability to manage multiple client requests and priorities
• Comfortable coordinating across different teams and departments
• Previous experience in client services, account support, customer success, business operations, hospitality, or another client-facing environment is preferred

Responsibilities

• Serve as a primary point of contact for assigned client needs and service requests
• Maintain regular communication with clients and provide timely updates
• Respond to questions regarding company services, programs, and current initiatives
• Coordinate client requests with appropriate internal teams
• Monitor open items and ensure requests receive timely follow-up
• Identify client needs and help coordinate appropriate services and resources
• Address routine client concerns and assist with resolving service-related issues
• Maintain accurate records of client communications, requests, and ongoing activities
• Prepare client materials, service information, and account updates as needed
• Gather client feedback and communicate relevant insights internally
• Develop a strong understanding of company services, processes, and procedures
• Collaborate with marketing, operations, and other departments to support client needs
• Track client activity and assist with internal reporting
• Identify opportunities to improve client communication and service processes
• Support client meetings, programs, and special projects as needed

Skills

Communication

Relationship management

Organizational skills

Problem solving

Team collaboration

Multitasking

Education

Bachelor’s degree

Job description

Market Value Southwest is a marketing and customer engagement company based in Phoenix, AZ, delivering campaigns, live experiences, events and brand activations. We are seeking a Client Services Specialist to support ongoing client relationships and ensure a professional, responsive service experience.

The role serves as the primary contact for client needs, coordinates requests with internal teams, and helps manage day-to-day service activities.