Client Services Associate

Market Value Southwest; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Market Value Southwest, a Milwaukee-based marketing and customer engagement company, seeks a Client Services Associate to support client communication and ensure a professional service experience. You will be the main contact for routine client needs and coordinate with internal teams to organize requests and updates.

You will assist with inquiries, provide information on services, and help maintain strong client relationships.

Qualifications

• Bachelor’s degree or 1–2 years relevant professional experience.
• Strong written and verbal communication throughout client interactions.
• Excellent interpersonal and relationship-building abilities.
• Strong organizational skills with attention to detail.
• Ability to prioritize multiple requests and follow through.
• Comfortable collaborating with multiple internal teams.

Responsibilities

• Serve as a point of contact for routine client questions and service needs.
• Provide clients with accurate information regarding services and programs.
• Coordinate client requests and follow up on outstanding items.
• Maintain regular communication to provide updates and timely responses.
• Assist with preparation of client materials, presentations, and service information.
• Maintain organized records of client interactions and activity.
• Coordinate with internal departments to support client requests and projects.
• Monitor open items and ensure appropriate follow-through.
• Gather client feedback and relay information to the team.
• Assist with scheduling, documentation, and other client-related needs.

Skills

Communication skills

Organizational skills

Interpersonal skills

Professional written/verbal

Relationship-building

Time management

Education

Bachelor’s degree or 1–2 years relevant experience

Job description

Milwaukee, United States | Posted on 09/16/2026

Market Value Southwest is a marketing and customer engagement company that helps brands connect with their audiences through strategic campaigns, live experiences, events, and brand activations. Our collaborative team combines creative thinking, thoughtful planning, and hands-on execution to deliver professional, engaging experiences tailored to each client’s goals.

Job Description

We are seeking a Client Services Associate to support client communication and help ensure a consistent, professional service experience. This role serves as a key point of contact for day-to-day client needs while coordinating with internal teams to keep requests, updates, and ongoing activities organized.

The Client Services Associate will assist with client inquiries, provide relevant information, coordinate follow-up, and help maintain strong working relationships. This position is well suited for someone who communicates professionally, stays organized, and enjoys working with both clients and internal teams.

Responsibilities

• Serve as a point of contact for routine client questions and service needs
  
• Provide clients with accurate information regarding services, programs, and current initiatives
  
• Coordinate client requests and follow up on outstanding items
  
• Maintain regular communication to provide updates and ensure timely responses
  
• Assist with the preparation of client materials, presentations, and service information
  
• Maintain organized and accurate records of client interactions and activity
  
• Coordinate with internal departments to support client requests and ongoing projects
  
• Monitor open items and help ensure appropriate follow-through
  
• Gather client feedback and communicate relevant information to the team
  
• Assist with scheduling, documentation, and other client-related administrative needs
  
• Develop familiarity with company services and processes to provide informed support
  
• Help maintain a professional and consistent client experience
  
• Support client programs, meetings, and special initiatives as needed
  

Requirements

• Bachelor’s degree or 1–2 years of relevant professional experience
  
• Strong written and verbal communication skills
  
• Excellent interpersonal and relationship-building abilities
  
• Strong organizational skills and attention to detail
  
• Professional and confident when communicating with clients
  
• Ability to prioritize multiple requests and responsibilities
  
• Strong follow-through and problem-solving skills
  
• Comfortable collaborating with multiple internal teams
  
• Ability to learn company services, processes, and procedures
  
• Previous experience in client services, account support, customer service, business operations, hospitality, or another client-facing environment is preferred
  
• Comprehensive training and ongoing support
  
• Hands-on client services and account support experience
  
• Collaborative and team-oriented work environment
  
• Exposure to multiple areas of business operations
  
• Opportunities to strengthen communication, organization, and relationship-management skills
  
• Opportunities for continued growth and increased responsibility