Customer Success Coordinator — K-12 EdTech & Onsite PD

Teq; Huntington Station (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Generous PTO

15 paid holidays

Medical, dental, vision, life, and dis

401(k) with company match

In-office snacks and holiday Celebrat"

Job summary

Teq is seeking a proactive Customer Success Coordinator in Huntington Station, NY to guide onboarding, manage schedules for PD sessions, and be the primary operational link between customers and the learning team.

You will own account setup, track usage, and communicate effectively to maximize product value. The role requires 1–3 years in customer success or related fields and onsite work in NY.

Qualifications

• 1–3 years of experience in Customer Success, Account Management, Support, or Operations (EdTech/K-12 or SaaS experience preferred).
• Exceptional organizational abilities with handling high-volume scheduling and complex calendars.
• Outstanding verbal and written communication with a customer-first mindset.
• Willingness to work onsite in Huntington Station, NY office.

Responsibilities

• Own onboarding and account setup; guide new K-12 clients through platform onboarding and training.
• Schedule and coordinate onsite and virtual PD sessions; assign trainers and manage travel logistics.
• Proactive outreach to monitor account health and reduce churn; respond to customer inquiries.
• Maintain accurate records in HubSpot and collect client feedback for process improvements.

Skills

Customer Success

Account Management

Scheduling

Communication

Tools

HubSpot

Microsoft Office

Scheduling tools

Job description

Teq is seeking a proactive Customer Success Coordinator in Huntington Station, NY to guide onboarding, manage schedules for PD sessions, and be the primary operational link between customers and the learning team.

You will own account setup, track usage, and communicate effectively to maximize product value. The role requires 1–3 years in customer success or related fields and onsite work in NY.