Education Tech Customer Success & Onboarding Specialist

P2C; Albuquerque (NM); On-site; USD 60,000 - 85,000; Full time

Job summary

P2C is seeking a Customer Success Specialist to drive implementations and onboarding for our Pathway2Careers solutions. You will train users, promote platform adoption, and serve as a liaison across Sales, Product, and Support.

This role requires travel to client sites in New Mexico and elsewhere in the United States. The ideal candidate has 3+ years in education technology customer success, a degree in Education/Business, and strong CRM skills.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in education technology and customer success.
• Proficiency with CRM systems such as HubSpot.

Responsibilities

• Delivers implementation and onboarding services for P2C solutions.
• Provide training and support to users to maximize platform benefits.
• Represent P2C at meetings and conferences to promote usage.
• Develop and manage long-term asynchronous training plans.
• Review materials and workflows to improve clarity and efficiency.
• Give status updates in HubSpot to support adoption.
• Gather feedback to inform product development and improve satisfaction.
• Travel 30-50% to client sites and events across the U.S.

Skills

Communication skills

Interpersonal skills

Analytical mindset

CRM proficiency

Education

Bachelor’s degree in Education, Business, or related field

Master’s degree in Education

Tools

HubSpot

Job description

P2C is seeking a Customer Success Specialist to drive implementations and onboarding for our Pathway2Careers solutions. You will train users, promote platform adoption, and serve as a liaison across Sales, Product, and Support.

This role requires travel to client sites in New Mexico and elsewhere in the United States. The ideal candidate has 3+ years in education technology customer success, a degree in Education/Business, and strong CRM skills.