In-Person Customer Experience Advocate

Market Value Inc.

Hoboken (NJ)

On-site

USD 21,000 - 30,000

Full time

3 days ago

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Job summary

Market Value Southwest is seeking a dependable, customer-focused individual to join our Customer Service team in Hoboken. You will assist customers with product and service inquiries, provide accurate information, and ensure a positive experience through professional face-to-face interactions.

The ideal candidate is personable, patient, and detail-oriented with strong communication and problem-solving skills.

Qualifications

HS diploma or equivalent required.
Prior customer service or related experience preferred but not required.
Excellent verbal communication and interpersonal skills.
Ability to listen and understand customer needs.
Strong problem-solving, organizational, and time-management skills.
Comfort with basic computer applications and teamwork.

Responsibilities

Greet customers and provide friendly, professional assistance during in-person interactions.
Respond to questions regarding products, services, and procedures.
Listen to customer concerns and identify solutions or next steps.
Provide accurate information about product features, service options, and availability.
Collaborate with team members to address customer needs efficiently.
Document customer requests and relevant interaction details when required.