CSM Compensation & Operations Lead

Socket.dev; Indiana (PA, MA); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce is seeking a Business Planning role within the Account Success Center of Excellence responsible for managing day-to-day execution, governance, and rollout of compensation programs and quota issuance for Customer Success Managers (CSMs).

You will partner with Sales, Renewals, BI, Strategy & Operations, and Finance to align compensation schedules, data inputs, and cross-team workflows, providing data-driven updates to leadership.

Qualifications

• 4–6 years of experience in sales operations, revenue operations, or compensation administration.
• Strong knowledge of incentive compensation frameworks and data governance principles.
• Hands-on data engineering experience: SQL, ETL/ELT workflows.
• Excellent analytical, problem-solving, and communication skills for stakeholder presentations.
• Ability to work across global time zones; willingness to travel quarterly.

Responsibilities

• Execute the incentive framework for CSMs and govern compensation programs.
• Own end-to-end quota issuance and ensure accurate assignments at scale.
• Develop and maintain data pipelines for attainment calculations and data integrity.
• Identify bottlenecks and drive improvements in tooling, data accuracy, and workflows.
• Partner with Sales, Renewals, BI, Strategy & Operations, and Finance on schedules, inputs, and cross-team work.
• Analyze compensation and quota data and present recommendations to leadership.

Skills

Experience in sales operations

Incentive compensation frameworks

Data governance principles

Data pipelines (SQL, ETL/ELT)

Analytical communication to leadership

Global time-zone coordination

Tools

Salesforce

Compensation software

Job description

Salesforce is seeking a Business Planning role within the Account Success Center of Excellence responsible for managing day-to-day execution, governance, and rollout of compensation programs and quota issuance for Customer Success Managers (CSMs).

You will partner with Sales, Renewals, BI, Strategy & Operations, and Finance to align compensation schedules, data inputs, and cross-team workflows, providing data-driven updates to leadership.