Customer Success Compensation Manager – Data-Driven Quotas

salesforce.com, inc.; Indianapolis (IN); On-site; USD 117,000 - 178,000; Full time

Job summary

Salesforce is seeking an experienced Operations professional in Indianapolis, IN to own compensation program execution and quota issuance for Customer Success Managers. The role sits in the Business Planning team within the Account Success Center of Excellence and partners with Sales, Finance, and BI to drive accurate, scalable compensation workflows.

You will build data pipelines, govern incentive frameworks, and continuously improve tooling and data accuracy while communicating findings to

Qualifications

• 4–6 years of experience in sales operations, revenue operations, or compensation administration.
• Experience managing operational programs and workflows in a fast-paced environment.
• Strong understanding of incentive compensation frameworks and data governance.
• Hands-on experience building/maintaining data pipelines (SQL, ETL/ELT).
• Excellent analytical and communication skills for stakeholder presentations.
• Ability to coordinate across global time zones and travel quarterly if needed.

Responsibilities

• Execute and govern the incentive framework for Customer Success Managers.
• Manage end-to-end quota issuance and ensure data accuracy across systems.
• Develop data pipelines for timely attainment calculations and data integrity.
• Identify bottlenecks and drive tooling/data improvements for efficiency.
• Collaborate with Sales, Renewals, BI, Strategy & Operations, and Finance teams.
• Analyze compensation data and present insights to leadership.

Skills

Incentive compensation

Data governance

Data pipelines

SQL

ETL/ELT workflows

Cross-functional collaboration

Communication skills

Tools

Salesforce

Excel

Job description

Salesforce is seeking an experienced Operations professional in Indianapolis, IN to own compensation program execution and quota issuance for Customer Success Managers. The role sits in the Business Planning team within the Account Success Center of Excellence and partners with Sales, Finance, and BI to drive accurate, scalable compensation workflows.

You will build data pipelines, govern incentive frameworks, and continuously improve tooling and data accuracy while communicating findings to