Customer Success Compensation & Quota Lead

salesforce.com, inc.; Chicago (IL); On-site; USD 117,000 - 194,000; Full time

Job summary

Salesforce is seeking a Compensation Operations professional within the Account Success Center of Excellence. You will manage day-to-day execution and governance of CSM compensation programs, ensuring accurate quota issuance and data integrity across systems.

You will collaborate with Sales, Renewals, BI, Strategy & Operations, and Finance to align schedules, inputs, and workflows. The role requires 4–6 years in operations or compensation, strong data skills, and the ability to operate across

Qualifications

• 4-6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
• Demonstrated ability to manage operational programs and workflows in a fast-paced environment.
• Strong working knowledge of incentive compensation frameworks, data governance principles, and business process design.
• Practical data engineering experience, including hands-on experience building and maintaining data pipelines (SQL, ETL/ELT workflows)
• Excellent analytical, problem-solving, and communication skills, with experience presenting operational data to stakeholders.
• Ability to work effectively across global time zones; willingness to travel quarterly if required.

Responsibilities

• Compensation Execution & Governance: Execute the incentive framework for CSMs, ensuring program alignment with business objectives and operational guidelines.
• Quota Issuance & Administration: Manage the end-to-end operational process for CSM quota issuance.
• Data Pipelines & Attainment: Develop and maintain data pipelines required for accurate attainment calculations.
• Process Improvement: Identify bottlenecks, data errors, and gaps to drive improvements.
• Cross-Functional Collaboration: Partner with Sales, Renewals, BI, Strategy & Operations, and Finance teams.

Skills

Incentive compensation

Data governance

SQL

ETL/ELT

Analytical thinking

Communication

Cross-functional collaboration

Tools

Salesforce

Job description

Salesforce is seeking a Compensation Operations professional within the Account Success Center of Excellence. You will manage day-to-day execution and governance of CSM compensation programs, ensuring accurate quota issuance and data integrity across systems.

You will collaborate with Sales, Renewals, BI, Strategy & Operations, and Finance to align schedules, inputs, and workflows. The role requires 4–6 years in operations or compensation, strong data skills, and the ability to operate across