CSM Compensation & Quota Ops Lead

Salesforce; Chicago (IL); On-site; USD 117,000 - 194,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase program

Medical/dental/vision insurance

Paid parental leave

Job summary

Salesforce is seeking a Operations leader within the Business Planning team to manage daily compensation execution and quota issuance for Customer Success Managers. You will own governance, data pipelines, and cross-team coordination to align with business objectives.

The role requires 4–6 years in sales or revenue operations, deep knowledge of incentive frameworks, and hands-on SQL/ETL experience. Collaboration with Sales, Finance, BI, and Strategy is essential.

Qualifications

• 4-6 years of experience in sales operations, revenue operations, business operations, or compensation administration.
• Demonstrated ability to manage operational programs and workflows in a fast-paced environment.
• Strong working knowledge of incentive compensation frameworks, data governance principles, and business process design.
• Hands-on data engineering experience, including SQL, ETL/ELT workflows.

Responsibilities

• Execute the incentive framework for CSMs and govern day-to-day compensation.
• Manage end-to-end quota issuance and ensure accurate, timely assignments at scale.
• Develop and maintain data pipelines for accurate attainment calculations.
• Identify bottlenecks and gaps to improve tooling, data accuracy, and workflows.
• Partner with Sales, Renewals, BI, Strategy & Operations, and Finance on compensation schedules and data inputs.
• Analyze compensation and quota data to track program effectiveness and present recommendations.

Skills

Incentive compensation frameworks

Data governance

Business process design

SQL

ETL/ELT

Analytical thinking

Communication

Cross-functional collaboration

Tools

Salesforce

Compensation software

Job description

Salesforce is seeking a Operations leader within the Business Planning team to manage daily compensation execution and quota issuance for Customer Success Managers. You will own governance, data pipelines, and cross-team coordination to align with business objectives.

The role requires 4–6 years in sales or revenue operations, deep knowledge of incentive frameworks, and hands-on SQL/ETL experience. Collaboration with Sales, Finance, BI, and Strategy is essential.