Customer Success Coach - Ecommerce Partnerships

Amcor; Harvard (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Flexible time off

Company-paid holidays

Wellbeing program

Retirement plan with match

Job summary

Amcor is seeking a Customer Success Representative or Ecommerce Partner (ECPs) to increase how often customers source packaging. They work almost exclusively over the telephone to share information about products, services, and the benefits of sourcing on MyAmcor; they act as coaches, mentors and resources for Amcor customers.

The role focuses on building relationships, conducting outbound calls, delivering high-quality call content, developing product knowledge, and escalating sales and service

Qualifications

• Strong written and verbal communication skills.
• Confident personality.
• High emotional intelligence.
• Responds with agility as needed.
• Desire to inform, coach and teach.
• Strong problem-solving skills.
• A basic level of computer competency.

Responsibilities

• Build relationships that drive buying behavior within long tail accounts and contacts.
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily.
• Deliver to high standards of call content and technique.
• Develop product line subject matter expertise.
• Escalate sales and service opportunities as they arise.
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews.

Skills

Strong communication

Confident personality

Emotional intelligence

Agile mindset

Coaching mindset

Problem solving

Basic computer skills

Education

High School Diploma

Bachelor's degree preferred

Job description

Amcor is seeking a Customer Success Representative or Ecommerce Partner (ECPs) to increase how often customers source packaging. They work almost exclusively over the telephone to share information about products, services, and the benefits of sourcing on MyAmcor; they act as coaches, mentors and resources for Amcor customers.

The role focuses on building relationships, conducting outbound calls, delivering high-quality call content, developing product knowledge, and escalating sales and service