Customer Success Coach — Ecommerce Partners

Amcor LLC; Harvard (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Flexible time off (PTO)

Company-paid holidays

Wellbeing program

HSA/FSA

Life insurance / disability

Parental Leave

Retirement plan with company match

Tuition reimbursement

Discretionary annual bonus

Job summary

Amcor is seeking a Customer Success Representative or Ecommerce Partner to expand our packaging solutions with customers primarily over the phone. You will coach and inform buyers about product features and benefits, supporting MyAmcor sourcing and driving engagement.

In this role you will build relationships, deliver high-quality calls, develop product topic expertise, and participate in weekly coaching to grow skills and volume across accounts.

Qualifications

• Strong written & verbal communication skills.
• Confident personality and proactive mindset.
• High emotional intelligence and ability to adapt quickly.
• Desire to inform, coach and teach customers.

Responsibilities

• Build relationships that drive buying behaviour within long tail accounts and contacts.
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily.
• Deliver to high standards of call content and technique.
• Develop product line subject matter expertise.
• Escalate sales and service opportunities as they arise.
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews.

Skills

Communication

Confident personality

Emotional intelligence

Agility

Coaching and teaching

Problem solving

Computer literacy

Education

High School Diploma

Bachelor’s degree preferred

Job description

Amcor is seeking a Customer Success Representative or Ecommerce Partner to expand our packaging solutions with customers primarily over the phone. You will coach and inform buyers about product features and benefits, supporting MyAmcor sourcing and driving engagement.

In this role you will build relationships, deliver high-quality calls, develop product topic expertise, and participate in weekly coaching to grow skills and volume across accounts.