Customer Success Representative- Entry Level

Amcor LLC; Harvard (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Flexible time off (PTO)

Company-paid holidays

Wellbeing program

HSA/FSA

Life insurance / disability

Parental Leave

Retirement plan with company match

Tuition reimbursement

Discretionary annual bonus

Job summary

Amcor is seeking a Customer Success Representative or Ecommerce Partner to expand our packaging solutions with customers primarily over the phone. You will coach and inform buyers about product features and benefits, supporting MyAmcor sourcing and driving engagement.

In this role you will build relationships, deliver high-quality calls, develop product topic expertise, and participate in weekly coaching to grow skills and volume across accounts.

Qualifications

• Strong written & verbal communication skills.
• Confident personality and proactive mindset.
• High emotional intelligence and ability to adapt quickly.
• Desire to inform, coach and teach customers.

Responsibilities

• Build relationships that drive buying behaviour within long tail accounts and contacts.
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily.
• Deliver to high standards of call content and technique.
• Develop product line subject matter expertise.
• Escalate sales and service opportunities as they arise.
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews.

Skills

Communication

Confident personality

Emotional intelligence

Agility

Coaching and teaching

Problem solving

Computer literacy

Education

High School Diploma

Bachelor’s degree preferred

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Job Description Purpose

Our Customer Success Representative or Ecommerce Partners (ECPs) are responsible for increasing the frequency with which customers look to Amcor to source packaging. They work almost exclusively over the telephone to deliver information about products and services and the many features and benefits of sourcing on MyAmcor. They are coaches, mentors and resources for Amcor customers. They are teachers first and sellers second. ECP performance is measured in terms of number of calls and time on phone. Call content is delivered smartly through our proprietary WRAAP and CRAFT methodologies. ECP success is measured in terms of customer behaviour including buyer activity and, ultimately, volume growth. The foundation of ECP outreach is a set of “cornerstone” calls for the Amcor business. These calls fit within the context of broader integrated marketing and communication efforts. ECPs create influence within accounts by uncovering levels of power and then playing their part in coordinated and concentrated outreach. Customer behaviour data and observations inform their efforts.

Responsibilities

• Build relationships that drive buying behaviour within long tail accounts and contacts
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily
• Deliver to high standards of call content and technique
• Develop product line subject matter expertise
• Escalate sales and service opportunities as they arise
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews

Qualifications

• Strong written & verbal communication skills
• Confident personality
• High emotional intelligence
• Responds with agility as needed
• Desire to inform, coach and teach
• Strong problem-solving skills
• A basic level of computer competency

Education

High School Diploma, bachelor’s degree preferred.

Experience

• Server / Waitstaff
• Retail Associate
• Hairstylist or Barber
• Receptionist
• Hospitality Team Member
• Front Desk Associate
• Call Center Representative
• Event Staff
• Barista
• AND MORE

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when: Our people are engaged and developing as part of a high-performing Amcor team. Our customers grow and prosper from Amcor’s quality, service, and innovation. Our investors benefit from Amcor’s consistent growth and superior returns. The environment is better off because of Amcor’s leadership and products.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity. Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information. E-Verify We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC www.amcor.com | LinkedIn | YouTube