Customer Success Coach (Ecommerce) - Grow Accounts by Phone

Amcor; Harvard (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Flexible time off

Company-paid holidays

Wellbeing program

Employee Assistance Program

Health Savings Account/Flexible Spend.

Life insurance, AD&D, short-term &

Job summary

Amcor in the United States is seeking a Customer Success Representative or Ecommerce Partner (ECP) to increase the frequency with which customers source packaging. They work almost exclusively over the telephone to deliver information about products and services and the many features and benefits of sourcing on MyAmcor.

They are coaches, mentors and resources for Amcor customers. They are teachers first and sellers second.

Qualifications

• Strong written & verbal communication skills.
• Confident personality.
• High emotional intelligence.
• Responds with agility as needed.
• Desire to inform, coach and teach.
• Strong problem-solving skills.
• A basic level of computer competency.

Responsibilities

• Build relationships that drive buying behavior within long tail accounts and contacts.
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily.
• Deliver to high standards of call content and technique.
• Develop product line subject matter expertise.
• Escalate sales and service opportunities as they arise.
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews.

Skills

Strong written & verbal communication

Confident personality

High emotional intelligence

Responds with agility as needed

Desire to inform, coach and teach

Strong problem-solving skills

A basic level of computer competency

Education

High School Diploma

Bachelor's degree preferred

Job description

Amcor in the United States is seeking a Customer Success Representative or Ecommerce Partner (ECP) to increase the frequency with which customers source packaging. They work almost exclusively over the telephone to deliver information about products and services and the many features and benefits of sourcing on MyAmcor.

They are coaches, mentors and resources for Amcor customers. They are teachers first and sellers second.