Customer Service/Client Relations

Pacific Office Automation Inc.; United States; On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Advancement and growth into leadership

Medical

Dental

Vision

Life insurance plans

Matched 401k

PTO

Vacation

Sick Leave

FSA/HSA Programs

Job summary

Pacific Office Automation Inc. is seeking a Customer Service/Client Relations professional for our Agoura Hills, CA office. If you are passionate about customer service, organized, and enjoy teamwork, we want to hear from you.

Responsibilities include answering phones, processing orders, coordinating with sales and service, and maintaining strong connections with our customer base. Strong communication and math skills, plus AR experience, are highly valued.

Qualifications

• Bachelor's degree preferred.
• High quality verbal and written communication.
• Strong math abilities are necessary.
• Accounts receivable experience is highly preferred.
• Experience using spreadsheets, databases and word processing software such as Microsoft Word, Excel and PowerPoint.

Responsibilities

• Answering phones.
• Greeting and daily clerical work.
• Processing customer sales orders.
• Coordinating customers with the sales and service department.
• Reaching out to the current customer base to stay connected.
• Sending out promos.
• Staying up to date with equipment.
• Understand customer needs and requirements.
• Accounts receivable.
• Ability to handle high volume phone calls and emails.
• Strong problem solving abilities and phone presence.
• Excellent time management and organizational skills.

Skills

Customer service

Communication

Team player

Phone handling

Accounts receivable

MS Office proficiency

Education

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Pacific Office Automation is the largest independently owned document imaging and technology dealers in the nation Since 1976 we have grown to over thirty branches located in ten western states OR WA CA AZ NM NV UT ID CO & TX With over 40 years of success in office equipment and technology salesservice our growth and reputation have afforded us great relationships with top manufacturers such as Canon Sharp Konica Minolta HP Ricoh Lexmark and many more At Pacific Office Automation you will find an amazing technology company full of growth opportunities great benefits and passionate coworkers who aim to help you succeed Among our company goals we aim to be a long term employer That means providing employees with the training and certification they need to keep up with the fast changing technology of our office machines devices and software At POA we believe that all voices can and should be heard regardless of seniority or tenure

Position

We are looking to hire a Customer ServiceClient Relations at our office in Agoura Hills CA If you have a passion for customer service are organized and love working in a team player environment we want to hear from you

Essential Job Duties

• Answering phones
• Greeting and daily clerical work
• Processing customer sales orders
• Coordinating customers with the sales and service department
• Reaching out to the current customer base to stay connected
• Sending out promos
• Staying up to date with equipment
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high volume phone calls and emails
• Strong problem solving abilities and phone presence
• Excellent time management organizational skills and ability to work independently

Qualifications

• Bachelors degree preferred
• High quality verbal and written communication
• Strong math abilities are necessary
• Experience with accounts receivable is highly preferred
• Experience using spreadsheets databases and word processing software such as Microsoft Word Excel and PowerPoint

What we offer

• Advancement and growth into leadership roles
• Team player environment
• Medical
• Dental
• Vision
• Life insurance plans
• Matched 401k
• PTO
• Vacation
• Sick Leave
• FSAHSA Programs
• 22 to 24 an hour Depending on experience

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color national origin ancestry gender sexual orientation gender expression or identity age religion veteran status or any other characteristic protected by law We celebrate our employees differences because we know that diversity makes us stronger INDSP LI Onsite