Customer Service/Client Relations

Pacific Office Automation Inc.; Agoura Hills (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

401k matching

FSA/HSA

Job summary

Pacific Office Automation is seeking a Customer Service/Client Relations professional for our Agoura Hills, CA office. The role focuses on greeting clients, clerical tasks, processing orders, and coordinating between customers and the sales and service teams.

The ideal candidate will excel in communication, organization, and handling high-volume inquiries by phone and email. We offer comprehensive benefits, a competitive hourly rate, and opportunities for growth within the company.

Qualifications

• High-quality verbal and written communication
• Strong math abilities are necessary
• Experience with accounts receivable is highly preferred
• Experience using spreadsheets, databases, and word processing software such as Word, Excel, and PowerPoint

Responsibilities

• Greeting and daily clerical work
• Processing customer sales orders
• Coordinating customers with the sales and service department
• Reaching out to the current customer base to stay connected
• Sending out promos
• Staying up to date with equipment
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high-volume phone calls and emails
• Strong problem-solving abilities and phone presence
• Excellent time management, organizational skills, and ability to work independently

Skills

Customer service

Phone etiquette

Organization

Communication

Teamwork

Problem-solving

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Career Opportunities with Pacific Office Automation

Careers At Pacific Office Automation

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Current job opportunities are posted here as they become available.

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are looking to hire a Customer Service/Client Relations at our office in Agoura Hills, CA. If you have a passion for customer service, are organized, and love working in a team player environment, we want to hear from you!

• Greeting and daily clerical work
• Processing customer sales orders
• Coordinating customers with the sales and service department
• Reaching out to the current customer base to stay connected
• Sending out promos
• Staying up to date with equipment
• Understand customer needs and requirements
• Accounts receivable
• Ability to handle high-volume phone calls and emails
• Strong problem-solving abilities and phone presence
• Excellent time management, organizational skills, and ability to work independently

Qualifications

• High-quality verbal and written communication
• Strong math abilities are necessary
• Experience with accounts receivable is highly preferred
• Experience using spreadsheets, databases, and word processing software, such as Microsoft Word, Excel, and PowerPoint

What we offer

• Advancement and growth into leadership roles
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• FSA/HSA Programs
• $22 to $24 an hour - Depending on experience

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characterstic protected by law. We celebrate our employees’s differences because we know that diversity makes us stronger.