Customer Success & Billing Specialist

Priority Dispatch Corp.; Fishers (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Priority Dispatch Corp. supports and maintains relationships with internal and external customers while delivering superior service.

The role partners with Account Managers and Sales Support to ensure accurate billing, resolve disputes, and maintain documentation throughout each project lifecycle. Key duties include updating customer records, processing payments, auditing project data, and generating reports.

Qualifications

• Associates Degree in Business Administration, Accounting or related field preferred or 2+ years related work experience.
• Knowledge of manufacturing industry practices preferred.
• Strong organizational, analytical and decision-making abilities.
• Excellent verbal and written communication; professionalism and ethics.
• Ability to handle confidential information with discretion.
• Flexible and adaptable; works well in a team; reliable.

Responsibilities

• Manage relationships with internal and external customers.
• Deliver excellent customer service and lead dispute resolutions.
• Collaborate with Account Managers and Sales Support for accurate billing.
• Verify and update customer account information; maintain records.
• Process payments; audit project information and pricing.
• Compose and send reports; ensure accuracy of project intake and changes.
• Advise on company information services including sorting, rework, containment and engineering.
• Act as liaison for Operations to communicate project details.
• Complete required training classes.
• Aspire to related duties as assigned.
• Travel up to 25% as needed.

Skills

Customer relationship management

Billing accuracy

Dispute resolution

Data entry & records

Documentation & compliance

Team collaboration

Education

Associate degree in Business Administration or Accounting

Job description

Priority Dispatch Corp. supports and maintains relationships with internal and external customers while delivering superior service.

The role partners with Account Managers and Sales Support to ensure accurate billing, resolve disputes, and maintain documentation throughout each project lifecycle. Key duties include updating customer records, processing payments, auditing project data, and generating reports.