B2B Customer Service & Order Specialist

Priority Dispatch Corp.; Maple Grove (MN); On-site; USD 28,000 - 29,000; Full time

Job summary

Priority Dispatch Corp. is seeking a motivated Customer Service Representative to deliver exceptional service to business customers. You will support sales growth through inbound and outbound interactions, assist with product selection and order processing, and resolve order-related issues.

The role emphasizes strong communication, attention to detail, and teamwork within an in-person environment, with evidence of daily use of company systems and pricing inquiries.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of general office, customer service, inside sales, or administrative experience.
• Strong computer skills and ability to learn internal business systems.
• Proficiency with common office equipment and software applications.
• Excellent telephone communication skills with a confident, professional speaking voice.
• Ability to perform basic mathematical calculations, including percentages and discounts.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with a high level of accuracy.
• Ability to work independently as well as collaboratively within a team.
• Ability to remain composed and professional in challenging situations.

Responsibilities

• Build and maintain strong relationships with business customers through professional phone and email communication.
• Conduct outbound business-to-business sales calls using company-generated leads.
• Identify customer needs and recommend appropriate flooring products and sundries.
• Grow existing customer accounts by understanding customers' businesses and supply chain requirements.
• Answer incoming customer inquiries and provide prompt, accurate information regarding products, pricing, and availability.
• Process customer orders accurately and efficiently.
• Communicate shipping dates, anticipated delays, and other order-related information.
• Verify order accuracy, including quantities shipped and supporting shipping documentation.
• Navigate internal systems to access customer information, inventory details, and order status.
• Maintain current knowledge of company products, promotions, policies, and procedures.
• Resolve customer concerns in a professional and timely manner.
• Collaborate with internal teams to ensure excellent customer service and order fulfillment.

Skills

Customer service

Phone communication

Multi-tasking

Attention to detail

Basic math

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Internal systems

Job description

Priority Dispatch Corp. is seeking a motivated Customer Service Representative to deliver exceptional service to business customers. You will support sales growth through inbound and outbound interactions, assist with product selection and order processing, and resolve order-related issues.

The role emphasizes strong communication, attention to detail, and teamwork within an in-person environment, with evidence of daily use of company systems and pricing inquiries.