Customer Experience & Billing Specialist

Matter Management Enterprises, LLC; Alabaster (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Matter Management Enterprises, LLC seeks a Customer Service Specialist to greet customers, handle inquiries and ensure accurate data entry and billing processes. You will support collections, rates and account status with a focus on prompt responses.

You will coordinate between customers and internal teams, maintain records, generate reports, and participate in training to uphold service standards and safety. This role emphasizes clear communication and reliable problem solving.

Qualifications

• High School Diploma or GED preferred.
• Two years related experience and/or training in office or public contact work.

Responsibilities

• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through telephone service, data entry, billing, balancing and reconciling payments.
• Communicates with customers and colleagues about service standards and options.
• Maintains records, prepares reports and performs clerical duties.
• Expedites communications and services between customers and co-workers to coordinate records and account status.
• Participates in training related to customer service work processes, procedures, skills and safety.

Skills

Customer service

Telephone handling

Data entry

Billing inquiries

Education

High School Diploma or GED

Job description

Matter Management Enterprises, LLC seeks a Customer Service Specialist to greet customers, handle inquiries and ensure accurate data entry and billing processes. You will support collections, rates and account status with a focus on prompt responses.

You will coordinate between customers and internal teams, maintain records, generate reports, and participate in training to uphold service standards and safety. This role emphasizes clear communication and reliable problem solving.