Customer Success Associate (Technical Support Level 1 or 2) (Fully Remote)
Wordly.ai
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Benefits offered by this job
Job summary
Wordly.ai, an AI-powered translation startup, is seeking a proactive Customer Success Specialist to support clients with real-time translation services, manage ticketing and glossary workflows, and ensure data-driven outcomes.
This fully remote role covers the US, Canada, or UK with GMT-aligned hours; you will build customized glossaries from customer materials, guide customers on best practices, and collaborate with a remote-first team to optimize performance.
Qualifications
- Strong database skills and experience handling large data sets.
- Expert researcher with attention to detail and strong English.
- Self-starter with interest in AI and technology.
Responsibilities
- Manage ticketing, customer resolution, and the emergency phone line.
- Build and validate customized glossaries from customer materials.
- Guide customers on best practices and support sales data needs.
Skills
Job description
- Manage ticketing, customer resolution, and the emergency phone line.
- Build and validate customized glossaries from customer materials.
- Guide customers on best practices and support sales data needs.
Why you're a fit:
- Strong database skills and large data set experience.
- Expert researcher with attention to detail and strong English.
- Self-starter excited about AI and tech.
Work:
- Fully remote in US, Canada, or UK with GMT-aligned hours.
- Remote-first culture with optional Los Altos office and work-life balance.
Wordly.ai is an AI-powered translation startup offering real-time interpretation in 50+ languages for events and meetings. The company is a fast-growing, remote-friendly team of industry veterans focused on performance, innovation, and customer success.
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