Remote Customer Success Associate (Technical Support)

Wordly; Los Altos (CA); Hybrid; GBP 39,000 - 54,000; Full time

Job summary

Wordly is seeking a Customer Success Associate (Technical Support Level 1 or 2) to be on the front lines of our support processes, turning client content into customized glossaries. Reporting to the Director, Customer Success & Support, manage our ticketing and customer resolution process as well as our emergency phone line.

You will also receive materials prepared and processed using our glossary development tools. Glossary development is 70% of the role, with Frontline Support 30%.

Qualifications

• Recent graduate eager to start in AI and tech.
• Experience handling data from multiple sources.
• Strong understanding of databases and large data sets.
• Excellent research abilities.
• Self-starter with initiative.
• Strong attention to detail.
• Excellent English, written and spoken.
• Remote-friendly; GMT-aligned hours.
• Enthusiasm and professionalism.

Responsibilities

• Solicit and receive program materials from customers.
• Prepare materials for processing.
• Process materials using glossary development tools and validate via testing.
• Provide technical and consultative support to our customers.
• Guide customers on best practices when using Wordly.
• Assist CS Team with workflows and data for reporting.
• Triage inbound support requests.
• Use knowledge bases to provide timely and accurate answers.
• Assist the Sales team with data requests.

Skills

English proficiency

Research skills

Data handling

Attention to detail

Self-motivation

Curiosity

Initiative

Professionalism

Education

Recent graduate

Tools

Glossary development tools

Job description

Wordly is seeking a Customer Success Associate (Technical Support Level 1 or 2) to be on the front lines of our support processes, turning client content into customized glossaries. Reporting to the Director, Customer Success & Support, manage our ticketing and customer resolution process as well as our emergency phone line.

You will also receive materials prepared and processed using our glossary development tools. Glossary development is 70% of the role, with Frontline Support 30%.