Customer Success Associate- Sales Support

Stevens Transport INC.; Town of Texas, Fort Worth (WI, TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Supplemental,

Life Insurance

401(k) retirement plan with quarterly

Competitive salary and benefits

Job summary

Stevens Transport, North Americas Premier Refrigerated Transportation Company, is seeking a Customer Account Management Coordinator to support both sales and customer service teams. You will help build relationships with new and existing accounts, assign shipment details, and assist with tracking and resolving delivery issues.

This role involves heavy data entry, scheduling, and communication with customers and drivers.

Qualifications

• 1 year of customer service experience.
• Excellent oral, written and interpersonal communication skills.
• Meet and exceed customer needs and expectations by providing impeccable service.
• Excellent computer skills and proficiency in Microsoft Excel (will be tested).
• Extremely organized, proficient and accurate data entry skills.
• Associates degree preferred; transportation or supply chain background is a plus.

Responsibilities

• Communicate internally and externally with customers.
• Booking loads and entering orders from customers.
• Assigning details to shipments so they can be assigned to drivers.
• Scheduling pick-up and delivery appointments for outbound shipments.
• Tracking and tracing shipments, monitoring freight in transit and resolving scheduling conflicts.
• Heavy data entry and compiling spreadsheet reports.
• Receiving and cross-referencing driver bills of lading for payroll.
• Researching proofs of delivery.

Skills

Customer service experience

Communication skills

Excel proficiency

Data entry skills

Organizational skills

Impeccable service

Education

Associates degree preferred

Tools

AS/400 familiarity

Job description

JOB SUMMARY

We are hiring a Customer Account Management Coordinator to support both our sales and customer service teams to build customer relationships with new and existing accounts. You'll be responsible for assigning details to shipments waiting to be assigned to drivers, as well as tracking, tracing and resolving any issues with freight delivery.

JOB DESCRIPTION

Key Responsibilities

• Communicating internally and externally with customers
• Booking loads and entering orders from customers
• Assigning details to shipments so they can be assigned to drivers
• Scheduling pick-up and delivery appointments for outbound shipments
• Tracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts with loads
• Heavy data entry and reporting & compiling spreadsheet reports and heavy data input
• Receiving and cross-referencing driver bills of lading for accurate documentation and payroll
• Researching proofs of delivery

QUALIFICATIONS

Minimum Qualifications

• 1 year of customer service experience
• Possess excellent oral, written and interpersonal communication skills
• Meet and exceed customer needs and expectations by providing impeccable service
• Excellent computer skills and proficiency in Microsoft Excel (will be tested)
• Extremely organized proficient and accurate data entry skills

Preferred Qualifications

• Associates degree preferred
• Transportation or supply chain industry background
• Some familiarity with AS/400 operating system
• Ability to communicate effectively
• Ability to multi-task, prioritize, quickly process information for a deadline-driven environment
• High degree of initiative and independent execution
• Ability to handle high volumes of inbound and outbound email and calls
• Passion for working with people
• Ability to thrive in a deadline-driven environment and be able to multi-task and juggle priorities
• Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

ABOUT US

Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico.

For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff.

WHY STEVENS TRANSPORT

Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important 'assets' are the people that support our continuous growth and success.

From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

WHAT ARE WE LOOKING FOR

Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions.

If you are looking for a rewarding career with a debt-free transportation and logistics conglomerate, come join the over 750 corporate family members.