CS Representative - in Training

Stevens Transport INC.; Town of Texas, Fort Worth (WI, TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Vision, Dental Insurance

401(k) with quarterly match

Life Insurance

Job summary

Stevens Transport INC. is seeking a National Logistics Account Manager within Operations to ensure truckload coverage for awarded freight and to grow additional opportunities.

You will serve as the single point of contact for assigned customers and coordinate with internal teams to balance capacity and service. The role emphasizes retention of dedicated accounts, on-time performance, and solving service issues daily, with a focus on KPI goals, strong Excel analysis, and multi-million dollar

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Extremely organized and communicative with multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities.

Responsibilities

• Communicate with assigned customer base as the single point of contact and build relationships.
• Work with internal departments to balance capacity and freight including teams of analysts.
• Solicit additional freight opportunities that eliminate empty miles when necessary.
• Research and remedy service issues daily.
• Track and trace shipments and maintain on-time performance 95% or better.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data accuracy before releasing verifications to customers.
• Oversee internal activities affecting service obligations.
• Maintain key carrier performance indicators.
• Navigate customer requests including last-minute timing constraints.
• Manage bookings and resolve delayed pickup/delivery, billing, etc.

Skills

Critical thinking

Root cause identification

Problem solving

Goal setting KPI monitoring

Customer service

Business solicitation

Negotiation

Relationship building

Scheduling

Project management

Data analysis

Effective communication

Teamwork

Tools

Microsoft Excel

AS/400

Job description

Department: Operations Job Description

JOB SUMMARY: The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.

KEY RESPONSIBILITIES

• Communicating with assigned customer base as the single point of contact and build relationships
• Working with other internal departments to balance capacity and freight including teams of analysts
• Soliciting additional freight opportunities that eliminate empty miles when necessary
• Researching and attempting to remedy service issues daily
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
• Relaying excess load availability to Brokerage and Rail divisions
• Reviewing EDI data for accuracy before releasing verifications to the customer
• Responsible for close oversight of all internal activities that impact service obligations
• Maintaining key carrier performance indicators
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

MINIMUM QUALIFICATIONS

• 3+ years of experience in business development, sales, or transportation operations
• Intermediate proficiency in Microsoft Excel functions
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network
• Extremely organized and communicative multiple stop deliveries
• Ability to perform in a deadline-driven environment with rapidly changing priorities

PREFERRED QUALIFICATIONS

• Ability to service multi-million-dollar accounts, support new and existing sales opportunities
• Experts in specific KPI contract details per client and awards
• Some familiarity with AS/400 operating system

SKILLS & ABILITIES

• Critical thinking
• Root cause identification
• Problem solving
• Goal setting KPI monitoring
• Customer service
• Business solicitation
• Negotiation
• Relationship building
• Scheduling
• Project management
• Data analysis
• Effective communication
• Teamwork

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.

Workshift & Education

Workshift: Education:

EEO Statement

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

ABOUT US

Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff.

WHY STEVENS TRANSPORT

Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important “assets” are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

WHAT ARE WE LOOKING FOR

Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt-free transportation and logistics conglomerate, come join the over 750 corporate family members.