Operations Manager - Intermodal

Stevens Transport INC.; Dallas (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Stevens Transport seeks an Operations Manager to oversee all logistics activity in a defined market. You will set priorities and lead the teams coordinating daily freight movements, ensuring on-time performance and efficient capacity management across lanes.

The role requires 5+ years of transportation management experience and strong regulatory knowledge, with Excel reporting skills and a focus on customer retention and service quality.

Qualifications

• Proficiency in federal and state regulations and DOT regulations.
• Excel reporting skills.
• Ability to work in a deadline-driven environment.

Responsibilities

• Building a positive atmosphere by challenging others to achieve optimal business results.
• Monitoring balance, capacity, and demand of loads and trucks.
• Customer order management
• Monitoring outbound freight volume relative to customer-awarded commitments.
• Developing contingency plans to cover critical situations
• Assisting with generating new capacity through rate negotiations for unplanned new lanes and volume
• Regular and ad-hoc reporting (P&L, revenue share, load counts, etc.)

Skills

Leadership

Team Building

Excel reporting

Problem Solving

Communication

Prioritization

Customer Service

Education

Regulatory compliance knowledge

Tools

AS/400

Job description

Department: Operations Job Description

JOB SUMMARY

The Operations Manager has direct oversight and influence over all logistics activity within a defined geographic market. Overall, you are accountable for establishing priorities and providing leadership to the people at the core of our company operations who coordinate daily freight movements. On a micro level, you produce ongoing analysis of trailer pools, outbound demand, on-time performance, priority of freight, billing, and other details that challenge your ability to balance multiple needs at once. Because this role is accountable for the retention of both company personnel and customers, all functions of this position are critical for maintaining a competitive edge and preserving the overall integrity of company services.

JOB DESCRIPTION

Key Responsibilities

Building a positive atmosphere by challenging others to achieve optimal business results Monitoring balance, capacity, and demand of loads and trucks Customer order management Monitoring outbound freight volume relative to customer-awarded commitments. Question inconsistencies as they arise Developing contingency plans to cover critical situations Assisting with generating new capacity through rate negotiations for unplanned new lanes and volume Regular and ad-hoc reporting (P&L, revenue share, load counts, etc.)

QUALIFICATIONS

Minimum Qualifications

Demonstrated knowledge of applicable federal/state regulations and DOT regulations Proficiency in Microsoft Excel reporting functions

Preferred Qualifications

Familiarity with transportation of temperature-controlled product Highly organized and communicative, especially in the development of actions plans and to ensure accountability and follow-through Ability to perform in a demanding, deadline-driven environment with rapidly changing priorities Some knowledge of the AS/400 operating system preferred Ability to handle high volumes of inbound communications

SKILLS & ABILITIES

Team Building Leadership Analysis Decision Making Customer Service Problem Solving Strong Communication Prioritization Excel MS Office Ad-hoc reporting

PHYSICAL DEMANDS

Prolonged periods sitting at a desk and working on a computer Regular use of hand and finger dexterity

WORK EXPERIENCE

5+ years of management experience within or directly related to the transportation industry

Education

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

ABOUT US

Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff.

WHY STEVENS TRANSPORT

Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important “assets” are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

WHAT ARE WE LOOKING FOR

Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt-free transportation and logistics conglomerate, come join the over 750 corporate family members.