Driver Services Representative

Stevens Transport INC.; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Stevens Transport, North America’s Premier Refrigerated Transportation Company, is hiring a Driver Services Coordinator in Dallas to handle clerical and reporting tasks for Safety and Compliance and to maintain driver files. This role supports driver clearance from the Dallas hub, ensuring drivers can return to over-the-road driving.

The position requires strong organization, attention to detail, and the ability to manage high volumes of tasks with a professional, customer-focused approach.

Qualifications

• High school diploma or GED required.
• Ability to perform in a fast-paced environment with changing priorities.
• Strong organizational and detail orientation.
• Basic computer and typing skills.
• Customer service oriented with professional demeanor.

Responsibilities

• Confirm drivers have completed Dallas Hub/Yard clearance items.
• Document routine and random drug test results.
• Handle high-volume counter work for drivers reporting to driver services.
• Maintain attendance and punctuality.
• Maintain an efficient Central Clearance Counter.
• Provide information and assistance for all Drivers.
• Build and update permit books.
• Answer driver payroll or general questions.
• Process Cash/Charge transactions for the Company Store.
• Drug Screen Collector (on the job training).

Skills

Organization

Data Entry

Communication

Customer Service

Multitasking

Attendance

Problem Solving

Basic Computer Skills

Education

High school diploma

Tools

DOT regulations

Phoning

Job description

Department: Driver Services Group Job Description:

JOB SUMMARY:

We are looking to hire a Driver Services Coordinator to be responsible for the clerical and reporting functions of Safety and Compliance as well as maintenance of employee files. This role is critical to the clearance of drivers from the Dallas hub in order for them to return to over the road driving.

JOB DESCRIPTION:

Key Responsibilities

• Confirm drivers have taken care of all Dallas Hub/Yard clearance items.
• Documenting routine and random drug test results
• High volume counter work taking care of drivers who report to driver services for a variety of reasons.
• Maintain good attendance and punctuality.
• Maintain an efficient Central Clearance Counter.
• Provide information and assistance for all Drivers.
• Build and Update Permit Books
• Phones-answer driver payroll or general questions
• Company Store Cash or Charge transactions
• Drug Screen Collector (on the job training)

QUALIFICATIONS:

Minimum Qualifications

• Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines.
• High degree of initiative and independent execution
• Extremely organized and attentive to detail
• High school diploma or GED equivalent required.
• Basic computer and typing skills.
• Help desk oriented.
• Ability to handle a high volume of tasks with professionalism.
• Ability to provide an energetic/positive, Customer Service friendly personality with the ability to handle fast pace high volume in-person interaction.
• Proven track record in a multi-tasking environment

Preferred Qualifications

• Customer Service experience
• Cashier experience
• Familiarity with DOT regulations
• Drug Screen Collector certification (will train and certify after hired if needed)

SKILLS AND ABILITIES:

• Organization
• Data Entry
• Communication both Written & Verbal
• Customer Service - High volume
• High Energy
• Help Desk Follow up
• Compassion
• Attention to detail.
• Problem Solving
• Basic Computer Skills
• Cashiering
• Multitasking
• Transportation, Logistics or Supply Chain

Work Shift: 1+ years in professional environment

Education: HS Diploma

PHYSICAL DEMANDS: Must be able to do a lot of walking standing for long periods Workshift: Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

ABOUT US:

Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff.

WHY STEVENS TRANSPORT:

Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important "assets" are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

WHAT ARE WE LOOKING FOR:

Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt-free transportation and logistics conglomerate, come join the over 750 corporate family members.