CS Representative - Sales Support

Stevens Transport INC.; Town of Texas, Fort Worth (WI, TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Supplemental,

Life Insurance

401(k) with quarterly match

Job summary

Stevens Transport INC. is seeking a National Logistics Account Manager to ensure truckload coverage for awarded freight while growing opportunities.

The role focuses on growth and retention of dedicated opportunities and requires coordinating with internal teams to balance capacity and service levels. Responsibilities include securing additional freight, tracking shipments, and maintaining a high on-time performance, with strong emphasis on communication, relationship-building, and

Qualifications

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network
• Extremely organized and communicative multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities

Responsibilities

• Act as single point of contact and build relationships with the assigned customer base.
• Coordinate with internal teams to balance capacity and freight.
• Solicit additional freight opportunities to reduce empty miles.
• Investigate and remedy service issues daily.
• Track shipments and maintain on-time performance of 95% or better.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data for accuracy before releasing verifications to customers.
• Oversee internal activities impacting service obligations.
• Maintain key carrier performance indicators.
• Navigate all customer requests including last-minute upon delivery timelines.
• Manage bookings and resolve delays or billing issues.

Skills

Critical thinking

Root cause identification

Problem solving

Goal setting

KPI monitoring

Customer service

Negotiation

Relationship building

Scheduling

Project management

Data analysis

Effective communication

Teamwork

Tools

AS/400

Job description

JOB SUMMARY

The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.

KEY RESPONSIBILITIES

• Communicating with assigned customer base as the single point of contact and build relationships
• Working with other internal departments to balance capacity and freight including teams of analysts
• Soliciting additional freight opportunities that eliminate empty miles when necessary
• Researching and attempting to remedy service issues daily
• Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
• Relaying excess load availability to Brokerage and Rail divisions
• Reviewing EDI data for accuracy before releasing verifications to the customer
• Responsible for close oversight of all internal activities that impact service obligations
• Maintaining key carrier performance indicators
• Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
• Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.

INIMUM QUALIFICATIONS

• 3+ years of experience in business development, sales, or transportation operations
• Intermediate proficiency in Microsoft Excel functions
• Ability to handle high volumes of inbound/outbound email and understanding capacity and network
• Extremely organized and communicative multiple stop deliveries.
• Ability to perform in a deadline-driven environment with rapidly changing priorities

PREFERRED QUALIFICATIONS

• Ability to service multi-million-dollar accounts, support new and existing sales opportunities
• Experts in specific KPI contract details per client and awards
• Some familiarity with AS/400 operating system

SKILLS & ABILITIES

• Critical thinking
• Root cause identification
• Problem solving
• Goal setting
• KPI monitoring
• Customer service
• Business solicitation
• Negotiation
• Relationship building
• Scheduling
• Project management
• Data analysis
• Effective communication
• Teamwork

• Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.

WORKSHIFT: Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

ABOUT US

Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff.

WHY STEVENS TRANSPORT

Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important “assets” are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees.

WHAT ARE WE LOOKING FOR

Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt-free transportation and logistics conglomerate, come join the over 750 corporate family members.