Cisco Solutions Ally: Associate Customer Success Manager

CDW; United States; Remoto; USD 62.000 - 87.000; Tempo pieno

Descrizione del lavoro

CDW is seeking an Associate Customer Success Manager in the United States to manage lifecycle engagements for supported solutions. You will coordinate with sales, pre-sales, services, and channel teams to plan and execute customer success strategies at scale.

You will develop strategic relationships to influence service adoption and engagement, aiming for a trusted advisor standing with our customer base. The role requires licensing and entitlement expertise across multiple technology families

Competenze

• Associates Degree in IT, Business or related field or equivalent experience.
• 2-5 years of IT relationship management, project management or account management experience.
• Experience in customer success or related technology field is preferred.
• Excellent verbal and written communication skills with IT terminology.
• Ability to balance multiple priorities and meet deadlines.
• Strong organizational skills and attention to detail.

Mansioni

• Establish trusted relationships with assigned customers and drive value of CDW solutions.
• Identify phased upsell and cross-sell opportunities across solutions and services.
• Engage with multiple customers through proactive, open, collaborative account management.
• Coordinate with internal teams and SMEs across the customer's lifecycle.
• Manage licensing entitlements, portals, conversions, and related processes.

Conoscenze

IT knowledgeable

Analytical thinker

Communication

Formazione

Associates Degree in IT, Business or related field

Equivalent experience

Strumenti

SalesforceCRM

Gainsight

Microsoft Office Suite

Descrizione del lavoro

CDW is seeking an Associate Customer Success Manager in the United States to manage lifecycle engagements for supported solutions. You will coordinate with sales, pre-sales, services, and channel teams to plan and execute customer success strategies at scale.

You will develop strategic relationships to influence service adoption and engagement, aiming for a trusted advisor standing with our customer base. The role requires licensing and entitlement expertise across multiple technology families